Data centre outage crashes Virgin, Jetstar check-in

 

Navitaire hit.

Accenture subsidiary Navitaire has blamed a blackout at a "third party data centre in Sydney" for a failure of airline check-in systems used by Virgin Australia and Jetstar on Saturday.

"A power failure occurred in a third party data centre in Sydney which impacted the Navitaire reservation systems," an Accenture Australia spokeswoman told iTnews.

Weekend air travellers faced delays at major Australian airports after the check-in systems for Virgin Australia and Jetstar crashed.

Tiger Airlines was also thought to be affected by the problem, but not Qantas.

Don’t miss iTnews’ Data Centre Strategy Summit on February 11-13, 2013 at the Royal Pines, Gold Coast.

Virgin Australia confirmed its check-in system, operated by Navitaire, experienced a nationwide outage affecting all ports.

Manual check-ins were performed during the Navitaire outage.

Travellers took to the microblogging service Twitter over the delays and "chaos".

Long queues at Sydney Domestic Terminal. Source: JP Green

The SMH reported queues at Sydney Airport longer than 50 metres stretching out to the drop-off zone with flight delays and complaints of lack of announcements. Travellers confirmed similar delays to iTnews.

Copyright © iTnews.com.au . All rights reserved.


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