Defence approves Thales Next Gen Desktops

 

Pilot sparks Windows 7, Office 2010 training.

The Department of Defence will seek federal funding for its 90,000-seat thin client roll-out in coming months, after deeming a three-month pilot of Thales technology successful.

The trial commenced in April with a cost of $6.2 million. It saw some 550 users receive so-called Next Generation Desktops, based on Thales’ Raytheon Trusted Thin Client software and virtualised application packages.

Defence’s assistant secretary of infrastructure architecture Daniel McCabe this week said the department had begun preparing a business case for full implementation, following the “very successful” pilot.

He expected the business case to be presented to government in the “next couple of months”, with implementation kicking off by early 2013 and concluding in mid-2014.

The Next Generation Desktop project came from a 2009 ICT strategy report that identified a need to improve how Defence personnel accessed ‘restricted’ and ‘secret’ networks.

McCabe acknowledged that the project had taken longer than expected because of a lengthy tendering process.

The three-month pilot also began slightly later than the department’s original March target, due to unexpected challenges in running a number of applications on Windows 7 instead of Windows XP.

About ten percent of Defence’s 50 pilot applications needed to be reconfigured to run in the Next Generation Desktop environment, including an SAP finance system.

Project staff also faced challenges in supporting desktop video, unified communications, and having applications from ‘restricted’ or ‘secret’ domains run on separate monitors.

In addition, trial participants called for more training in the use of Windows 7 and Microsoft Office 2010, prompting Defence to introduce more help desk staff and develop lists of “handy hints”.

McCabe indicated that the department had recruited four Next Generation Desktop specialists to its 150-person service desk, and had access to an additional five Thales support staff.

“We have had to put a number of additional resources in our service desk,” he told iTnews, forecasting a greater demand for IT support while Defence ran both existing and Next Generation Desktop environments.

The department planned to provide online and face-to-face training to users “several weeks prior to [Next Generation Desktop] delivery”.

“Change management is a big thing that we’re doing,” McCabe said.

Defence will seek to procure Microsoft and Citrix licences, new servers for its data centre, as well as Thales services for the Next Generation Desktop project.

End-user hardware – such as desktop and laptop devices – will be refreshed or replaced via whole-of-government procurement panels and in accordance with Defence’s four-year desktop refresh cycle.

McCabe declined to comment on how much the full Next Generation Desktop roll-out would cost.

Copyright © iTnews.com.au . All rights reserved.


Defence approves Thales Next Gen Desktops
Assistant secretary of infrastructure architecture Daniel McCabe. Credit: Department of Defence
 
 
 
Top Stories
Windows 10 lands in Australia
Campaign to get business to upgrade kicks off.
 
NSW to build its own myGov
Service NSW digital profiles available by September.
 
Android bug leaves a billion phones open to attack
Hackers only need phone number to target devices.
 
 
Assistant secretary of infrastructure architecture Daniel McCabe. Credit: Department of Defence
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
The 5 Windows 10 privacy issues you should be aware of
Jul 31, 2015
There are a few unsettling details when it comes to Windows 10 privacy
Windows 10 is here! (For some)
Jul 29, 2015
Delivery of the free upgrade versions of Windows 10 began today - have you got yours yet?
Microsoft reveals Microsoft Send, a new enterprise chat app to rival Slack
Jul 27, 2015
Microsoft Send is MSN Messenger for grownups, and you could be using it at work very soon
Developers offered $500,000 grants to find HoloLens uses
Jul 8, 2015
Can augmented-reality end up in business?
Microsoft Tossup: The planning app for unorganised groups of friends
Jul 8, 2015
App allows friends to research venues, vote on plans and chat. And depending on how you run your ...
Latest Comments
Polls
Should law enforcement be able to buy and use exploits?



   |   View results
Yes
  14%
 
No
  51%
 
Only in special circumstances
  17%
 
Yes, but with more transparency
  18%
TOTAL VOTES: 764

Vote