Qantas blames IT provider for check-in system outage

 

Amadeus issues spark flight delays.

Qantas has blamed IT provider Amadeus for a check-in system outage that crippled its boarding systems worldwide this morning.

Check-in staff were forced to check in passengers manually and issue handwritten boarding passes from 6.40am to 9am.

Online and mobile check-in systems were not affected.

The national airline blamed the outage on a “fault with Amadeus system, affecting all airlines supplied by Amadeus globally”.

A spokeswoman said the issue was with the "print component" of the system, which was provided by Amadeus under a wider outsourcing contract.

Amadeus was founded by European airlines Air France, Lufthansa, Iberia and SAS in 1987 and was contracted to build a reservation, inventory and departure control suite for Qantas and British Airways in 2000.

Last January, an hour-long Amadeus outage affected thousands of Qantas passengers across Australia. The outage was resolved at 9.30am but delayed flights into the mid-afternoon.

Amadeus has yet to respond to iTnews’ query on today’s outage.

Last August, Amadeus’ global chief executive officer David Jones said it had “reached an agreement” with Qantas over outages in November 2009 and January 2010 that the airline was “happy to accept”.

He said Amadeus’ normal level of service was “99.99 percent reliability, 24x7”.

Qantas' spokeswoman said it was "a bit too early to tell" how today's outage would affect its relationship with Amadeus.

She said the airline was working through a "minor backlog" by 11am, causing delays of two to five minutes for passengers.

Copyright © iTnews.com.au . All rights reserved.


Qantas blames IT provider for check-in system outage
 
 
 
Top Stories
Abbott brings back Science minister in cabinet reshuffle
Science tacked onto to Industry title.
 
Beyond ACORN: Cracking the infosec skills nut
[Blog post] Could the Government's cybercrime focus be a catalyst for change?
 
The iTnews Benchmark Awards
Meet the best of the best.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
Who do you trust most to protect your private data?







   |   View results
Your bank
  38%
 
Your insurance company
  4%
 
A technology company (Google, Facebook et al)
  8%
 
Your telco, ISP or utility
  8%
 
A retailer (Coles, Woolworths et al)
  3%
 
A Federal Government agency (ATO, Centrelink etc)
  19%
 
An Australian law enforcement agency (AFP, ASIO et al)
  14%
 
A State Government agency (Health dept, etc)
  6%
TOTAL VOTES: 1902

Vote
Do you support the abolition of the Office of the Information Commissioner?