Outback Stores outsources the IT shop

 

Selects Territory Technology Solutions in quest for outback nutrition.

Government-owned Outback Stores has signed a whole-of-business IT support deal with Territory Technology Solutions to aid its mission to offer affordable, nutritious food to remote indigenous communities.

The not-for-profit organisation, which reports to the Minister for Indigenous Affairs, was set up in the lead-up to the Australian Government’s Northern Territory Emergency Response Bill (the ‘intervention’).

The intervention was a controversial policy that, among other things, gave the Government greater power to ensure welfare payments were spent on basic needs (food and housing) in remote indigenous communities.

Outback Stores operates a chain of small retail supermarkets in 25 of the most remote communities in Australia, on behalf of their indigenous owners. It is tasked with ensuring food security in these areas.

Each store contains one or more point-of-sale (POS) terminals, from where sales data is aggregated in a back office system on-site and transferred over satellite or mobile (Telstra Next G) networks to Outback Stores’ Darwin head office in an overnight batch process.

This network has been secured using WatchGuard appliances on-site connected to a core router in Darwin.

Territory Technology Solutions previously provided telephony, printers and security technologies to Outback Stores, but under a revised tender signed this month it will replace Sydney-based IT provider Source IT to provide an end-to-end service which also includes servers, desktops, network management and support.

The outsourcing allows Outback Stores’ two internal IT staff to focus on higher-level support for POS applications and hardware.

Outback Stores chief executive officer Steve Moore said many of these communities were so remote, it would be uneconomical to fly out technical supplies or support resources. Instead, store merchants tended to freight any faulty equipment back to Darwin.

The reliability of the IT infrastructure was thus “absolutely vital” to the operation, he said.

“Technology gives the Darwin office access to the store systems to monitor sales, communicate with managers and help us with price controls,” he said.

Moore said Outback Stores needed to maintain “price integrity” across the 25 stores despite any fluctuations in wholesale prices for fresh fruit and vegetables week by week.

Changes were downloaded to the stores daily to "ensure we aren’t charging too much or too little in a given store,” he said.

Moore said that about a third of Outback Stores branches were commercially unviable, another third barely viable and a final third readily able to turn a profit.

The company measures its success on how little money is required to subsidise the unviable stores, and conversely how low it can drive margins on healthy food in the profitable stores.

“We are not so concerned about lower margins on coke and cigarettes, but lower margins on things like fruit and veg means better access to affordable, healthy food,” he said.

Copyright © iTnews.com.au . All rights reserved.


Outback Stores outsources the IT shop
 
 
 
Top Stories
Frugality as a service: the Amazon story
Behind the scenes, Amazon Web Services is one lean machine.
 
Negotiating with the cloud email megavendors
[Blog post] Lessons from Woolworths’ mammoth migration.
 
Qld govt to move up to 149k staff onto Office 365
Australia's largest deployment, outside of the universities.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...

Latest VideosSee all videos »

The great data centre opportunity on Australia's doorstep
The great data centre opportunity on Australia's doorstep
Scott Noteboom, CEO of LitBit speaking at The Australian Data Centre Strategy Summit 2014 in the Gold Coast, Queensland, Australia. http://bit.ly/1qpxVfV Scott Noteboom is a data centre engineer who led builds for Apple and Yahoo in the earliest days of the cloud, and who now eyes Asia as the next big opportunity. Read more: http://www.itnews.com.au/News/372482,how-do-we-serve-three-billion-new-internet-users.aspx#ixzz2yNLmMG5C
Interview: Karl Maftoum, CIO, ACMA
Interview: Karl Maftoum, CIO, ACMA
To COTS or not to COTS? iTnews asks Karl Maftoum, CIO of the ACMA, at the CIO Strategy Summit.
Susan Sly: What is the Role of the CIO?
Susan Sly: What is the Role of the CIO?
AEMO chief information officer Susan Sly calls for more collaboration among Australia's technology leaders at the CIO Strategy Summit.
Meet the 2014 Finance CIO of the Year
Meet the 2014 Finance CIO of the Year
Credit Union Australia's David Gee awarded Finance CIO of the Year at the iTnews Benchmark Awards.
Meet the 2014 Retail CIO of the Year
Meet the 2014 Retail CIO of the Year
Damon Rees named Retail CIO of the Year at the iTnews Benchmark Awards for his work at Woolworths.
Robyn Elliott named the 2014 Utilities CIO of the Year
Robyn Elliott named the 2014 Utilities CIO of the Year
Acting Foxtel CIO David Marks accepts an iTnews Benchmark Award on behalf of Robyn Elliott.
Meet the 2014 Industrial CIO of the Year
Meet the 2014 Industrial CIO of the Year
Sanjay Mehta named Industrial CIO of the Year at the iTnews Benchmark Awards for his work at ConocoPhillips.
Meet the 2014 Healthcare CIO of the Year
Meet the 2014 Healthcare CIO of the Year
Greg Wells named Healthcare CIO of the Year at the iTnews Benchmark Awards for his work at NSW Health.
Meet the 2014 Education CIO of the Year
Meet the 2014 Education CIO of the Year
William Confalonieri named Healthcare CIO of the Year at the iTnews Benchmark Awards for his work at Deakin University.
Meet the 2014 Government CIO of the Year
Meet the 2014 Government CIO of the Year
David Johnson named Government CIO of the Year at the iTnews Benchmark Awards for his work at the Queensland Police Service.
Q and A: Coalition Broadband Policy
Q and A: Coalition Broadband Policy
Malcolm Turnbull and Tony Abbott discuss the Coalition's broadband policy with the press.
AFP scalps hacker 'leader' inside Australia's IT ranks.
AFP scalps hacker 'leader' inside Australia's IT ranks.
The Australian Federal Police have arrested a Sydney-based IT security professional for hacking a government website.
NBN Petition Delivered To Turnbull's Office
NBN Petition Delivered To Turnbull's Office
UTS CIO: IT teams of the future
UTS CIO: IT teams of the future
UTS CIO Chrissy Burns talks data.
New UTS Building: the IT within
New UTS Building: the IT within
The IT behind tomorrow's universities.
iTnews' NBN Panel
iTnews' NBN Panel
Is your enterprise NBN-ready?
Introducing iTnews Labs
Introducing iTnews Labs
See a timelapse of the iTnews labs being unboxed, set up and switched on! iTnews will produce independent testing of the latest enterprise software to hit the market after installing a purpose-built test lab in Sydney. Watch the installation of two DL380p servers, two HP StoreVirtual 4330 storage arrays and two HP ProCurve 2920 switches.
The True Cost of BYOD
The True Cost of BYOD
iTnews' Brett Winterford gives attendees of the first 'Touch Tomorrow' event in Brisbane a brief look at his research into enterprise mobility. What are the use cases and how can they be quantified? What price should you expect to pay for securing mobile access to corporate applications? What's coming around the corner?
Ghost clouds
Ghost clouds
ACMA chair Chris Chapman says there is uncertainty over whether certain classes of cloud service providers are caught by regulations.
Was the Snowden leak inevitable?
Was the Snowden leak inevitable?
Privacy experts David Vaile (UNSW Cyberspace Law and Policy Centre) and Craig Scroggie (CEO, NextDC) claim they were not surprised by the Snowden leaks about the NSA's PRISM program.
Latest Comments
Polls
Which bank is most likely to suffer an RBS-style meltdown?





   |   View results
ANZ
  21%
 
Bankwest
  9%
 
CommBank
  11%
 
National Australia Bank
  17%
 
Suncorp
  24%
 
Westpac
  19%
TOTAL VOTES: 1429

Vote