Defence lessons database turns off users

 

System falls into disuse.

A Department of Defence database designed to capture lessons learned from operations was abandoned by users who set up their own systems to replace it, according to a recent Audit report.

The ADF Activity Analysis Data System's (ADFAADS) was defeated by a "cultural bias" within Defence, the auditor found.

Information became fragmented as users slowly abandoned the system. The Australian Army, for example, chose to develop its own knowledge repository using a Wiki.

The Department told the auditor that since vendor support had ceased, it would build a new repository to replace ADFAADS.

The ADFAADS was built by Thales Australia in 1999 and ran on a Lotus Notes platform.

Although the auditor found the structure and design of the system conformed to 'best practice' for incident management systems, users found some features of the system difficult to use.

In addition, Defence staff turnover meant that many were attempting to use ADFAADS with little support and training. Ultimately it was not perceived as ‘user‐friendly’, the auditor found.

Convoluted search and business rules turned some users against the system.

An automatically-generated email was sent to 'action officers' listing outstanding issues in the system. At the time of audit, the email spanned 99 pages and was often disregarded, meaning no action was taken to clear the backlog.

It was common for issues to be sent on blindly as ‘resolved’ by frontline staff to clear them off ADFAADS, even though they remain unresolved, according to the auditor.

Apart from a single directive issued by Defence in 2007, use of the database was not enforced and there were no sanctions against staff who avoided or misused it.

Lessons learned?

The auditor recommended Defence establish a clear role and scope for future operational knowledge management repositories, and develop a clear plan for capturing and migrating relevant existing information.

Defence agreed, noting that the work was being coordinated under the leadership of the Vice Chief of the Defence Force through the Joint Capability Coordination Division and the Joint Capability Coordination Committee.

A “Joint Lessons and Evaluation Working Group” was preparing a “user requirement” for an enterprise system to share lessons, as part Defence's Strategic Reform Program initiative.

Copyright © iTnews.com.au . All rights reserved.


Defence lessons database turns off users
Two defence staff.
 
 
 
Top Stories
The True Cost of BYOD - 2014 survey
Twelve months on from our first study, is BYOD a better proposition?
 
Photos: Unboxing the Magnus supercomputer
Pawsey's biggest beast slots into place.
 
ANZ looks to life beyond the transaction
If digital disruptors think an online payments startup could rock the big four, they’ve missed the point of why people use banks, says Patrick Maes.
 
 
Two defence staff.
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
What is delaying adoption of public cloud in your organisation?







   |   View results
Lock-in concerns
  29%
 
Application integration concerns
  3%
 
Security and compliance concerns
  28%
 
Unreliable network infrastructure
  9%
 
Data sovereignty concerns
  22%
 
Lack of stakeholder support
  3%
 
Protecting on-premise IT jobs
  4%
 
Difficulty transitioning CapEx budget into OpEx
  3%
TOTAL VOTES: 1079

Vote