Telstra insurance cover pays for thieves' internet use

 

Option for iPhone buyers caught by 12-month warranty.

Telstra will cover smartphone users whose devices are lost or stolen for up to $800 of unauthorised calls or internet use through an insurance product launched today.

The 'premium care – mobile insurance' product was underwritten by insurer CGU.

Users of smartphones contracted to a Telstra postpaid plan for less than six months could take up the insurance for $14.95 a month.

A 'basic' insurance product for non-smartphone devices was also available for $9.95 a month.

The insurance was not available to prepaid customers, those with 3G dongles/data cards or tablet users.

Both policy tiers covered "theft, accidental loss or accidental damage".

But only the higher 'smart cover' product aimed at smartphone users included cover for "mechanical/electronic breakdown or failure".

 

Remember to sign up to our new Telecommunications bulletin to stay connected with a concise online wrap of Australia’s telecommunications and ISP industry.

 

That appeared partially aimed at iPhone users who were offered only one-year warranties on handsets bundled with 24-month contracts.

The telco's product disclosure statement [pdf] indicated that smartphone users whose devices broke down outside of the manufacturers' warranty could be covered for up to $2,000 in repairs or replacement costs, as long as they paid for the insurance.

The Age reported in February that iPhone users would be slugged at least $270 to have their handset repaired outside the warranty period.

Telstra said in the product disclosure that the telco would decide whether to try and repair a handset or just replace it.

Insured users with handsets lost or stolen overseas would be paid less than half of what they would if the device theft or loss was in Australia.

However, affected Telstra users overseas could claim some of the cost of buying or renting an "emergency handset" until they arrived back in Australia to lodge their insurance claim.

Claims could only be lodged by phone during business hours. After hours incidents were captured through an online interface.

Copyright © iTnews.com.au . All rights reserved.


Telstra insurance cover pays for thieves' internet use
 
 
 
Top Stories
Meet FABACUS, Westpac's first computer
GE225 operators celebrate gold anniversary.
 
NSW Govt gets ready to throw out the floppy disks
[Opinion] Dominic Perrottet says its time for government to catch up.
 
iiNet facing new copyright battle with Hollywood
Fighting to protect customer details.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Do you direct debit customers? Read this
Oct 10, 2014
Authorities have been targeting direct debit practices with iiNet and Dodo receiving formal ...
Optus expands 4G coverage
Oct 10, 2014
If you rely on an Optus phone for work you might be interested to know that there are now 200 ...
Microsoft Office is now free for some charities
Oct 10, 2014
Microsoft has announced that eligible Australian non-profit organisations and charities can now ...
Vodafone lights up 4G in Adelaide
Oct 9, 2014
Live and work in Adelaide? Vodafone has switched on its 4G network in the city and suburbs.
Next year tradies will be able to take payments using ingogo
Oct 3, 2014
Ingogo is going to provide a card payment service for Xero users.
Latest Comments
Polls
In which area is your IT shop hiring the most staff?




   |   View results
IT security and risk
  26%
 
Sourcing and strategy
  12%
 
IT infrastructure (servers, storage, networking)
  21%
 
End user computing (desktops, mobiles, apps)
  15%
 
Software development
  26%
TOTAL VOTES: 339

Vote
Would your InfoSec team be prepared to share threat data with the Australian Government?

   |   View results
Yes
  58%
 
No
  42%
TOTAL VOTES: 143

Vote