MYOB: Getting Aussie Business online... in Singapore

Powered by SC Magazine

Chief executive apologises after launch gaffe.

MYOB and Google have been embarrassed by revelations that a free web site and domain name offer to Australian businesses is hosted not in Australia - as advertised during its launch - but in Singapore.

MYOB chief executive Tim Reed [pictured] had told iTnews at a press event yesterday that the sites offered to small Australian businesses would be hosted in Australia.

He also said that it would be MYOB rather than Google that would own the database of Australian small businesses developed via the offer.

An eagle-eyed iTnews reader alerted this publication late yesterday that several sites created for the launch of the "Getting Business Online" offer appeared to be hosted by Amazon Web Services in Singapore.

Today iTnews tested three such web sites, plus the sign-up pages for the service, and validated the reader's information. We also studied the terms and conditions, which clearly state that the data submitted will be owned by both MYOB and Google.

"You consent to the sharing of information including your Personal Information between us and Google Inc in relation to your application," the terms and conditions state, "for the purpose of marketing MYOB or Google products to you."

The terms and conditions also suggest that customer data is shared with

"We may share your Personal Information with service providers we have retained to perform services on our behalf, such as providing web hosting or database management services."

Early this morning iTnews took this information back to MYOB.

A spokesman for the business software vendor has passed on apologies from the chief executive, who was said to be "deeply embarrassed" on both counts.

The spokesman said that as soon as makes its AWS cloud compute available from within Australia, MYOB will shift Australian customer web sites back onshore.

Matt Mulligan, general manager at MYOB and founder of the MYOB-acquired Ilisys web hosting business, told iTnews that the AWS service was chosen as no similar capability was available in Australia.

"[On AWS], when our client sites get load, extra instances can be spun up instantly and – programmatically rather than by humans," he said. "Our priority is providing a great web experience."

Should Australian businesses care whether their data is hosted in Singapore? Stay tuned for an in-depth analysis.

Copyright © . All rights reserved.

MYOB: Getting Aussie Business online... in Singapore
MYOB chief executive Tim Reed.
Top Stories
Making a case for collaboration
[Blog post] Tap into your company’s people power.
Five zero-cost ways to improve MySQL performance
How to easily boost MySQL throughput by up to 5x.
Tracking the year of CIO churn
[Blog post] Who shone through in 12 months of disruption?
MYOB chief executive Tim Reed.
Sign up to receive iTnews email bulletins
Latest Comments
Which is the most prevalent cyber attack method your organisation faces?

   |   View results
Phishing and social engineering
Advanced persistent threats
Unpatched or unsupported software vulnerabilities
Denial of service attacks
Insider threats