Microsoft investigates Windows Phone 7 data problem

 

Phantom data usage.

Microsoft has begun investigating a so-called "phantom data" problem in Windows Phone 7 devices which caused the devices to expend a user's monthly data caps.

The bug, which some speculate is caused by the device sending Microsoft usage data, has not been confirmed by Microsoft, however some US customers began complaining about the problem late last year.

Microsoft today told BBC News that it would begin an investigation to determine the root cause.

Some users have complained that data was being sent while they were asleep, with one user claiming that their idle usage on the LG Optimus 7 was around 2-5 MB per hour.

Another AT&T customer complained their Windows Phone 7 device was sending between 30 and 50 MB of data at the same time each day over certain periods.

Paul Thurrot, author of the Windows Phone Secrets blog, has claimed his data usage was on a "sharp upwards trajectory".

In November, according to a post on Microsoft's Answers page, a support staff member had advised users to switch off cellular data connections and to run the device exclusively on a Wi-Fi network.

Copyright © iTnews.com.au . All rights reserved.


Microsoft investigates Windows Phone 7 data problem
 
 
 
Top Stories
Soft drinks and SoftLayer: A solution for hard times?
Coca-Cola Amatil's CIO Barry Simpson shares his story of cost-cutting, outsourcing and why his software developers to ride around in delivery trucks.
 
Optus considers breaking net neutrality in Australia
May charge Netflix, OTT providers for premium service.
 
AGL restructure sees CIO depart
Owen Coppage to leave after ten years.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Small business win in a budget with 'fair' savings: Abbott
Apr 17, 2015
Tony Abbott has reaffirmed that the government’s aim is “always to get taxes ...
Xero now includes an inventory function built-in
Mar 26, 2015
Xero has added inventory and other major new features to the latest release of its cloud ...
Apple reveals its new MacBook
Mar 13, 2015
Replacing the MacBook Air as Apple's thinnest laptop, the new MacBook comes packed with features.
Xero has released a new version of its app for the iPad
Mar 6, 2015
iPad-wielding Xero users can now take advantage of a new version of the iOS app for the cloud ...
Microsoft is offering Azure for Disaster Recovery to Australian SMBs
Feb 10, 2015
If you haven't talked to your IT provider about disaster recovery, it might be worth discussing ...
Latest Comments
Polls
Do you support the Government's data retention scheme?

   |   View results
Yes
  11%
 
No
  89%
TOTAL VOTES: 2324

Vote