Apple admits iPad can't do wireless well

 

Stand closer to the router.

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Apple has admitted that its much-hyped iPad has difficulty connecting to the internet, one of the main reasons for the device's existence.

Since it came out last Saturday in the US, Apple message boards have been full of people complaining that they have difficulty getting a WiFi signal if they take the tablet a short distance from the router.

Now Apple has provided a list of guidelines for those who bought the iPad which includes such helpful advice as "stand closer to your router".

In a support bulletin, Apple admitted that there are problems with the iPad connecting to the Internet, not finding a connection or dropping connections using WiFi.

Jobs' Mob gives helpful advice such as "Move closer to the Wi-Fi router or hotspot" and "Make sure the power to your Wi-Fi router is turned on". However this is the only advice given about a problem that was first admitted on Monday.

This seems to be an issue specific to dual-band WiFi routers, which are those that are compatible with both 2.4GHz and 5GHz spectrum bands.

"Under certain conditions, [the] iPad may not automatically rejoin a known Wi-Fi network after restart or waking from sleep. This can occur with some third-party Wi-Fi routers that are dual-band capable when: Using the same network name for each network, [or] Using different security settings for each network," Apple wrote.

Dual-band routers transmit both the 2.4GHz and 5GHz bands as one network with the same name and password.

Apple recommends splitting the bands into two separate networks, naming them differently and making sure that both networks use the same type of security (WEP, WPA, or WPA2).

Apple's advice is not exactly helpful as it does not include software or hardware fixes. In short Apple is telling its early adopters "you bought it and are stuck with it, stand closer to the router or forget Internet connectivity".

theinquirer.net (c) 2010 Incisive Media


"I am never surprised when a first generation device has technical issues and with Apple you can be sure of them having problems. Apple continue to surprise me by failing to offer refunds for ..."
By mrbenno
 
 
 
Comments: 6
Mordd
Apr 8, 2010 7:18 AM
All i can say is: how many people just won a $50 bet? LMAO
brissietex
Apr 8, 2010 11:13 AM
Breaking news from Apple:

To solve your wi-fi problems, take your iPad, stick it between your cheeks and run around in circles until you get better wi-fi reception. Better yet, wait in line with the other sheep, uhm, Apple customers until the next version of the iPad appears on the shelf which will sport enhanced wi-fi reception capability aka iCoatHanger.

Sounds like you might as well go sit on the router and roast your chestnuts while playing with your iPad. :)
btone
Apr 8, 2010 11:55 AM
Plug it into your iMac 27 inch screen...won't improve your wifi but at least there is a good chance you will get nice flashing lights and trendy black screens every few seconds.
listohan
Apr 8, 2010 11:58 AM
What are the nay-sayers going to whinge about when version 2 is released?
DazzaJ
Apr 8, 2010 2:01 PM
Yet again Apple releases half a product at inflated prices and the sheep flock in. No storage, no wifi, no upgrades, no battery replacement, small screen, no flash, no multi tasking, restricted closed platform, lots of DRM, iTunes only,expensive and Just doesn't work!
What a great product! I wish I bought one, instead of a laptop for less money that just works, and with no Apple tax!
mrbenno
Apr 15, 2010 3:38 PM
I am never surprised when a first generation device has technical issues and with Apple you can be sure of them having problems. Apple continue to surprise me by failing to offer refunds for products that fail to perform as described. For those who get stung please consider contacting the office of fair trading in your state and have them take up your case. Too many people allow companies such as Apple to walk over them and the only way to make them accountable is to take it further. With luck they will fix this issue before release in Oz.
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