Panasonic accused of deceptive Wii advertising

 

ACCC institutes Federal Court proceedings.

The ACCC has instituted Federal Court proceedings against Panasonic Australia, alleging that it engaged in misleading or deceptive conduct in offering bonus Nintendo Wiis with the purchase of Plasma televisions.

From 23 November to 24 December 2008, Panasonic published advertisements offering bonus Nintendo Wii gaming consoles by redemption to all consumers who purchased a selected Full HD Viera Plasma television.

The ACCC alleges that contrary to Panasonic's advertising, consumers could only make a valid claim for the bonus Wii by providing Panasonic with the television's serial number, which could only be obtained upon delivery of the television.

There was no guarantee a consumer would receive their television within sufficient time to identify its serial number and submit a valid claim to Panasonic, the ACCC argues.

Accordingly, the ACCC alleges that by failing to adequately disclose important conditions of the promotion, Panasonic engaged in misleading or deceptive conduct in contravention of section 52 of the Trade Practices Act 1974.

The ACCC is seeking declarations that Panasonic contravened section 52 of the Act, an injunction, corrective advertising, an order that Panasonic review and revise its internal business operations, an order that Panasonic establish and maintain a compliance program, and costs.

The proceedings utilise the Fast Track List in the South Australian registry of the Federal Court, which is intended to streamline court procedures in matters of this nature, thereby reducing the time and cost of litigation.

The matter has been listed for a scheduling conference before Justice Mansfield in the Federal Court on 17 February 2010.


Panasonic accused of deceptive Wii advertising
"The ACCC is completely correct with their action. I made a qualifying Panasonic purchase but couldn't get delivery until after Christmas. Then when I finally had the serial number Panasonic's web ..."
By MonsoonCat
 
 
 
Comments: 1
MonsoonCat
Jan 16, 2010 3:37 PM
The ACCC is completely correct with their action. I made a qualifying Panasonic purchase but couldn't get delivery until after Christmas. Then when I finally had the serial number Panasonic's web site first stated my serial no. had already been used (not by me!) and when I tried a few days later it stated the same thing but also added that my purchase needed to be within the previous 21 days. This is rubbish as I questioned the store extensively about the terms. I knew about the ACCC action and was wary yet I was advised that I only had to claim before end of Jan. There was absolutely no further information in-store stating a limited claim time. I now have to ring them to try and sort it out. The blog on their web site reveals they are giving many customers this run-around. If I don't get what was advertised I will demand a refund. Sort yourselves out Panasonic!
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