Your guide to social media etiquette v0.1

 
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Rule 1: No one wins a flame war

There was a time, in the heyday of the Fidonet echomail forum Life, the Universe and Everything, when forum posters could indulge in online conversational blood sport and then go about their daily activities, hold down jobs, raise families and generally show their faces in public.

Even if you "win", it will likely be a pyrrhic victory because your online identy dogs your corporeal self.

Be aware that some people ("trolls") bait others; don't rise to it. Consider everything posted about you, even if you weren't the author, to have a direct, immediate and lasting impact on your personal and professional lives.

Rule 2: You are judged by the company you keep

As ancient tribes gathered for succour and shelter, cliques formed and power plays ensued. You are rated by the people you choose to reveal to be part of your network so choose wisely and strategically.

Rule 3: Quality not quantity

Your network should enhance your understanding and enrich your life.

Some are like Fowles' Frederick Clegg to whom collecting is an obsession and end in itself but your network isn't a score card; it's not how many people to whom you connect that's a measure of your network's value, it's the value they bring to your network that's important.

An intimate gathering of cherished minds delivers greater value and influence than thousands of those whose opinions have no weight or import.

Regularly and ruthlessly prune those who don't continually add value or who in other areas of life bring themselves into disrepute with you.

Rule 4: Be generous

Acknowledge and credit those who enhance your network through their posts or other activities. Forward their thoughts to those who would benefit from them.

Rule 5: Just between us

Know when to keep something private and when to make it public.

Not everyone wants to know what brand of coffee you drink (unless, perhaps, that's your business and why people join your network). Closely allied to Rule 4, it may be useful to sometimes echo a post to your whole network but other times you may like to forward a particular snippit directly and privately to an individual or subset of your network.

And for security reasons you should keep private information - yours and that belonging to others - to yourself and not relay it on electronic networks without appropriate security controls. That includes but isn't limited to private phone numbers and online credentials, sensitive photos and multimedia.

That information can be used to hack an identity.

Rule 6: Maintain the mask

We all wear, in the Joseph Campbell sense, a variety of masks. Some of us are comfortable presenting just one face to the world but for most a different mask is appropriate depending on the situation. Know why you are socialising and choose the appropriate mask or online identity for the circumstance.

Maintain separate online identities.

Rule 7: It will be used against you

Notwithstanding rules five and six, assume everything you post can and will be used against you especially if it is sent in the clear (unencrypted) on public networks. If in doubt, make a phone call or meet in an underground car park under the veil of darkness.

Read on to understand how you can argue yet keep it civil ...


Your guide to social media etiquette v0.1
"If I may, I’d like to suggest another rule…Take a Stance. Most of us have been Twittering for at least a few months by this point, so we’ve amassed quite a few followers. Thus, we don’t have time ..."
By Carrie
 
 
 
Comments: 4
bengrubb
Aug 21, 2009 7:31 PM
There's also an interesting "Twitter strategy" for the UK Government.

http://blogs.cabinetoffice.gov.uk/digitalengagement/post/2009/07/21/Template-Twitter-strategy-for-Government-Departments.aspx
nate.cochrane
Aug 24, 2009 9:52 AM
While this list was meant to adapt to a wide range of social media forms present and to come an excellent, contemporary set of rules for targeted communities is at
http://www.techipedia.com/2008/social-media-etiquette-handbook
Lexy
Aug 25, 2009 10:30 AM
One of the important rules you point out around quality NOT quantity is one that people tend to forget.

Too often, and we've seen PRs in particular get flack for this, people will do a last minute dash to sign up as many people to their networks to become friends/fans on their clients' Facebook groups/pages or on their Twitter handles.

We need to continue to educate businesses that the real value does not lie in the sheer volume of people we sign up to our networks but rather in the quality of the people we engage (even if it’s only a handful!).

Consider who your target audience is, where do they frequent and how to reach them. Who is in your friends' extended networks. Are they the right audience to target?

Using Twitter as an example, it’s important to do the analysis and drill down into who the person is that you want to connect with, get to know them, follow them for a while and find out what they write about. Also have a look into who follows that person, are they the appropriate person for you to be reaching out to or is there someone in their network that is better suited?

The following tool can help determine the most appropriate people to follow on Twitter:
http://flowingdata.com/2008/03/12/17-ways-to-visualize-the-twitter-universe/

If we want to get some real and long lasting results, the key is to make sure that we’re speaking to the right audiences!
Carrie
Aug 25, 2009 12:42 PM
If I may, I’d like to suggest another rule…Take a Stance. Most of us have been Twittering for at least a few months by this point, so we’ve amassed quite a few followers. Thus, we don’t have time to read every single Tweet, and we certainly don’t have time to click on every single web link that people post in their Tweets. Many of us (I’ll admit I’ve done this a few times) post links to articles without first telling people why it’s interesting, if they agree or disagree, or why the article is worth reading. It’s people’s opinions that make them interesting, and personally I’d like to see more of them on Twitter!
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