Firms are increasingly embracing the cost-cutting opportunities of IT outsourcing despite the recession, according to research.The survey by the National Outsourcing Association (NOA) suggests the market for IT outsourcing grew 12 per cent in 2008, while business process outsourcing activity was up six per cent."In times of economic turbulence it is not surprising that the industry is continuing to grow," said NOA chairman Martyn Hart.The NOA reported that many firms are expanding their relationships with existing outsourcing service providers: 40 per cent of those suppliers said this had a significant impact on their revenue.But Hart said firms have looked to shake up their outsourcing arrangements, although not always for the better."With the increased pressure on companies to cut costs many are pushing through higher-volume low-cost contracts, over shorter timeframes, which more often than not sets the outsourcing contract up to fail," he said.
itweek.co.uk @ 2010 Incisive Media
A confirmation email has been sent to your email address - SUPPLIED GOES EMAIL HERE. Please click on the link in the email to verify your email address. You need to verify your email before you can start posting.
If you do not receive your confirmation email within the next few minutes, it may be because the email has been captured by a junk mail filter. Please ensure you add the domain @itnews.com.au to your white-listed senders.