CBA NetBank issues resolved

Powered by SC Magazine
 

Big Blue called in to help.

The Commonwealth Bank says it has resolved a "software issue" that restricted some customers from accessing three months of transaction histories via NetBank.

The issue was reported by users after the Bank experienced an unrelated "high transaction issue" that took its NetBank internet banking site offline several times last week.

The Bank said at the time that there was no security breach and that no customer information or funds were compromised.

However, it said the traffic payload that took its internet banking site offline several times was "partially malicious", leading to speculation the Bank had been subjected to a denial of service attack.

A spokeswoman for the CBA declined to provide further details on the malicious traffic source because the issue was resolved.

She said the separate "data display issue" was resolved Sunday afternoon with assistance from IBM.

"The Commonwealth Bank unequivocally assures all customers that all account information, including balances, is correct and that the security of their accounts and personal information has not been breached," the spokeswoman said.

"We regret the inconvenience caused to NetBank customers last week."


CBA NetBank issues resolved
 
 
 
Top Stories
ANZ looks to life beyond the transaction
If digital disruptors think an online payments startup could rock the big four, they’ve missed the point of why people use banks, says Patrick Maes.
 
What InfoSec can learn from the insurance industry
[Blog post] Another way data breach laws could help manage risk.
 
A ten-point plan for disrupting security
[Blog post] How can you defend the perimeter when it’s in the cloud?
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
What is delaying adoption of public cloud in your organisation?







   |   View results
Lock-in concerns
  29%
 
Application integration concerns
  3%
 
Security and compliance concerns
  27%
 
Unreliable network infrastructure
  9%
 
Data sovereignty concerns
  21%
 
Lack of stakeholder support
  3%
 
Protecting on-premise IT jobs
  4%
 
Difficulty transitioning CapEx budget into OpEx
  3%
TOTAL VOTES: 1045

Vote