WebCentral email saga finally over

Several customers in contact with iTnews have reported that their email is working as normal as of 9:30am this morning, exactly three full days (72 hours) since the problem surfaced.

WebCentral customer Theo Poulos, among others, said the system has worked as per normal this morning after four hours of service. "The problem seems to have been fixed," he said.

Fears remain of a backlog of older messages from the past 72 hours that may never be delivered.

The latest technical update provided by the hosting company at 8:30am this morning said that "many customers had email access" last night but conceded that "some were still experiencing connection issues due to system load."

But by lunchtime today, the system looks to have recovered.

"It handled a high load thismorning," said Melbourne IT chief technical officer Glenn Gore. "Talking to customers, it looks like there are no issues in the mail platform. "The only thing we are aware of is that some mail is still being queud." 

Gore said that "to the best of our knowledge", WebCentral has got through the crisis without losing any mail.

Stay tuned to iTnews for a step-by-step account of what caused the outage and how WebCentral staff went about restoring service.