IronPort opens Sydney support centre

IronPort, the security arm of Cisco, has opened a new support centre in Sydney to deliver a local and more personal level of technical support to customers.

Located in Sydney’s northern suburb of Chatswood, the new Australian Cisco IronPort Support Centre will be the centre of excellence for the Asia Pacific region, the company claimed.

It will service more than 700 IronPort customers with some 2.5 million end-points.

Christopher Anthony, technical services manager for Cisco Asia Pacific said the global business model has particular emphasis on fostering customer relationships.

“Customer service is our lifeblood; we understand the importance of protecting our customers against possible threats and will do whatever is needed to get the job done for our customers.”

The centre’s fully accredited security engineers provide support for IronPort’s leading-edge e-mail and Web security products. Furthermore, the new facility is in the same building as the Cisco Technical Assistance Centre and lab, which is the Asia Pacific head office for technical support for all Cisco customers.

According to Anthony the shared Cisco and IronPort facilities is another major benefit of the centre. “We don’t have to reinvent the wheel, because we’re a part of Cisco,” he said.

Other IronPort support centres are in Munich, Germany, and Raleigh, North Carolina, as well as at the company’s headquarters in San Bruno, California, all of which jointly provide a 24-hour ‘follow the sun’ service.

Cisco acquired IronPort for US$830 million in January 2007.