EDITOR'S NOTE

Good morning,

Our resident telecommunications commentator David Havyatt has delivered a scathing appraisal of customer service standards in the industry - setting the tone for a series of reviews to be handed down in May.

We also point you to a story in the Netherlands today - where car navigation company TomTom admitted to sending user data to the Dutch Police to help them design the placement of speed cameras. Ouch.

-- Brett Winterford

MOST READ Growing pains: Amazon EC2 suffers huge outage Australian internet ranked fourth most free Inside an NBN fibre access node MSY fined for misleading warranty notices Telstra plumbed for exchange data FEATURED COMMENT "Similar to the DBCDE report on the results of the ISP Filtering Trial, the Freedom House report considers Australia's Internet as the fourth most free only if you IGNORE all the attempts at reducing Australians freedoms online such as data retention policies, warrantless surveillance as well as the secret Government controlled blacklist that will be used as the basis for ISP level censorship. ..." AkiraDoe commenting on Australian internet ranked fourth most free

TODAY ON ITNEWS

By Stewart Mitchell | April 29, 2011

Satnav maker admits to selling customers' speed stats to Dutch Police.

By David Havyatt | April 29, 2011

Customer service won't improve until telcos acknowledge the problem.

By Stewart Mitchell | April 29, 2011

Snooping plot thickens.

By Liam Tung | April 29, 2011

Windows Phone 7 Marketplace to take third spot.

By Reiji Murai | April 29, 2011

Cost-cutting drive.

By Liam Tung | April 29, 2011

Passwords still a gold mine, says former black hat.

By Staff Writer | April 28, 2011

Employs 12 people.

By Staff Writer | April 28, 2011

Sturdy build and plenty of options add to the T510's business appeal.

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