iTnews
  • Home
  • News
  • Business
  • Strategy

Australia Post set for major network overhaul

By Justin Hendry on Aug 7, 2019 12:49PM
Australia Post set for major network overhaul

4000 sites to connect to NBN.

Australia Post is preparing to embark on a large-scale network overhaul across its web of post offices, delivery centres and offices around the country.

The upgrade, which the government-owned organisation claims will be the “largest telecommunications transformation in the country”, will span 4000 sites in metropolitan, regional and remote areas.

It expected to lead to faster parcel processing and improved transaction performance for services like Bank@Post and passport application, which could help AusPost keep its deal with the Department of Foreign Affairs beyond 2021.

Chief information officer John Cox said the upgrade is a crucial component of AusPost’s growth strategy, which will also extend to a renewal of retail Point of Sale and telematics in vehicles.

“This is the largest and most significant transformation of its type and demonstrates how Australia Post is leaning into the future to complete our ambitious agenda,” he said in a statement.

AusPost’s recent shift to Google Cloud for its enterprise data analytics platform is also central to the strategy, having already reduced the amount of time taken to perform analytics “by a factor of ten”.

Telstra will take charge of mobility in a continuation of its relationship with Auspost for “all [its] communication, collaboration and mobility needs, including audio/video conferencing”.

“We are really excited to continue working with Telstra as they build out their 5G network, to drive innovation and improve our service delivery,” Cox said.

Brisbane-based business communications service provider Comscentre, on the other hand, will transform and run the data network at the 4000 sites, using NBN to provide AusPost with “wholesale business-grade services”.

As part of the five-year managed services contract, Comscentre will move what is Australia’s largest retail footprint to software defined WAN infrastructure from Cisco, having previously been involved in a similar project with Flight Centre four years ago.

AusPost will also have complete visibility of its entire network ecosystem through Comscentre’s internally-developed network management platform, dubbed one touch control (OTC).

“We are pleased to have Comscentre on board to help take our customer service and experience to a new level,” Cox said.

“Comscentre demonstrated a clear understanding of our vision for the future, and we look forward to expanding our capability with their expertise.”

Comscentre’s executive director Cameron Quilty said the “historic win” validated the company’s network-agnostic approach to transformation.

“We are excited to be working with Australia Post and look forward to driving customer service and experience to the next level," he said.

The overhaul will also see Engage transform AusPost’s contact centres, which will see the company consolidate platforms and building machine learning capability for intelligent customer interaction.

“Engage is thrilled to assist Australia Post with this innovative vision where they will transform the experience for their customers, leveraging cutting edge technology," Engage’s general manger Rebecca McClellan said.

Got a news tip for our journalists? Share it with us anonymously here.
Copyright © iTnews.com.au . All rights reserved.
Tags:
auspostaustralia postcomscentregovernmentitnbnnetworkingstrategytelcotelco/isptelcoisptelstra

Partner Content

Avoiding CAPEX by making on-premise IT more cloud-like
Promoted Content Avoiding CAPEX by making on-premise IT more cloud-like
Security "mindset shift" needed to protect organisations
Promoted Content Security "mindset shift" needed to protect organisations
Why rethinking your CMS is crucial for customer retention
Promoted Content Why rethinking your CMS is crucial for customer retention
Why Genworth Australia embraced low-code software development
Promoted Content Why Genworth Australia embraced low-code software development

Sponsored Whitepapers

Extracting the value of data using Unified Observability
Extracting the value of data using Unified Observability
Planning before the breach: You can’t protect what you can’t see
Planning before the breach: You can’t protect what you can’t see
Beyond FTP: Securing and Managing File Transfers
Beyond FTP: Securing and Managing File Transfers
NextGen Security Operations: A Roadmap for the Future
NextGen Security Operations: A Roadmap for the Future
Video: Watch Juniper talk about its Aston Martin partnership
Video: Watch Juniper talk about its Aston Martin partnership

Events

  • Micro Focus Information Management & Governance (IM&G) Forum 2022
  • CRN Channel Meets: CyberSecurity Live Event
  • IoT Insights: Secure By Design for manufacturing
  • Cyber Security for Government Summit
  • Forrester Technology & Innovation Asia Pacific 2022
By Justin Hendry
Aug 7 2019
12:49PM
0 Comments

Related Articles

  • Australia Post's telco transformation named top IT project
  • NSW Education grilled over school connectivity upgrade troubles
  • Australia Post completes SD-WAN migration at 3600 retail sites
  • What to expect from the incoming Labor government
Share on Twitter Share on Facebook Share on LinkedIn Share on Whatsapp Email A Friend

Most Read Articles

PayTo rollout kicks off

PayTo rollout kicks off

Neobank Volt exits the banking industry

Neobank Volt exits the banking industry

TPG Telecom puts fresh targets on IT simplification

TPG Telecom puts fresh targets on IT simplification

Qantas calls time on IBM, Fujitsu in tech modernisation

Qantas calls time on IBM, Fujitsu in tech modernisation

Digital Nation

Integrity, ethics and board decisions in the digital age
Integrity, ethics and board decisions in the digital age
COVER STORY: Operationalising net zero through the power of IoT
COVER STORY: Operationalising net zero through the power of IoT
Crypto experts optimistic about future of Bitcoin: Block
Crypto experts optimistic about future of Bitcoin: Block
IBM global chief data officer on the rise of the number crunchers
IBM global chief data officer on the rise of the number crunchers
The security threat of quantum computing
The security threat of quantum computing
All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.
Your use of this website constitutes acceptance of nextmedia's Privacy Policy and Terms & Conditions.