iTnews

Microsoft hit by global cloud login problems

By Ry Crozier on Jan 30, 2019 9:38AM
Microsoft hit by global cloud login problems

Australian enterprise users offline for hours.

Microsoft suffered a worldwide issue affecting cloud services including Office 365, Azure Portal, Dynamics 365 and LinkedIn, with many users unable to log into the cloud-based services.

The issue began this morning at 7.15am Sydney time and is understood to have impacted a number of enterprise customers. 

The impact was particularly felt in Australia as the work day began.

Microsoft confirmed the problems and blamed a “network issue” that was causing problems for Azure Active Directory.

“We've identified a network issue that is affecting authentication to multiple Microsoft 365 services,” the company said in an advisory.

“We've moved services to an alternate network provider and performed numerous targeted service restarts.”

Microsoft said in an update customers “that have their authorisation cached are unaffected by this issue, and new authentications are succeeded approximately 50 percent of the time", though it acknowledged some customers would still face issues.

"Our telemetry indicates that service availability has improved significantly and most authentication requests are succeeding; however, we still are observing residual impact to some services," it said.

"We're working to develop a remediation strategy for all remaining impact."

Deakin University - a large Australian user of O365 services - warned its staff in an advisory that the impact was being felt university-wide and that the estimated duration of the problem could be up to six hours.

Downdetector, an outage tracking service, showed a heatmap of the problems, which show that the east coast of Australia as well as New Zealand are feeling the brunt of the impact.

Microsoft also said that the problems were impacting access to US government cloud resources.

The impact of the outages is spreading as other parts of Asia wake up, with multiple Japanese users reporting login problems at 8am local time.

Microsoft said that "most services had fully recovered" by 11.00am Sydney time.

Got a news tip for our journalists? Share it with us anonymously here.
Copyright © iTnews.com.au . All rights reserved.
Tags:
authentication cloud deakin university microsoft network office 365

Partner Content

Resetting cyber security for the new threat landscape
Partner Content Resetting cyber security for the new threat landscape
Beat the DDoS blackmails in 2021
Promoted Content Beat the DDoS blackmails in 2021
Four data superpowers to harness before 2022
Promoted Content Four data superpowers to harness before 2022
Putting cyber security basics in place
Partner Content Putting cyber security basics in place

Sponsored Whitepapers

Encryption: Protect your most critical data
Encryption: Protect your most critical data
Overcoming data security challenges in a hybrid, multicloud world
Overcoming data security challenges in a hybrid, multicloud world
Move beyond passwords
Move beyond passwords
The top 5 tech trends to deliver business outcomes
The top 5 tech trends to deliver business outcomes
10 reasons why businesses need to invest in cloud security training
10 reasons why businesses need to invest in cloud security training

Events

  • On-Demand Webinar: How Poly and Microsoft are Embracing Future Work Environments
By Ry Crozier
Jan 30 2019
9:38AM
0 Comments

Related Articles

  • Microsoft hit by worldwide Azure network issue
  • Microsoft Office 365 services inaccessible after code change
  • Microsoft hit by Office 365 login issues in A/NZ
  • UWA shifts 21k students, staff online in just two weeks
Share on Twitter Share on Facebook Share on LinkedIn Share on Whatsapp Email A Friend

Most Read Articles

TPG Telecom to start enticing NBN customers to move

TPG Telecom to start enticing NBN customers to move

CBA becomes first 'Big 4' data recipient under CDR

CBA becomes first 'Big 4' data recipient under CDR

NSW Police green-lights Mark43 for $1bn COPS overhaul

NSW Police green-lights Mark43 for $1bn COPS overhaul

Urgent patches out for exploited Exchange Server zero-days

Urgent patches out for exploited Exchange Server zero-days

You must be a registered member of iTnews to post a comment.
Log In | Register
All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.
Your use of this website constitutes acceptance of nextmedia's Privacy Policy and Terms & Conditions.