UBank to teach chatbot to read customers' moods

By Steven Kiernan on Jul 25, 2017 5:09PM

Expand reach through Facebook, Google and Amazon.

UBank is looking to expand the reach of its first chatbot and give it greater capabilities to 'read' and respond to users' moods, following its introduction in May. Known as Robochat, it is powered by a mix of IBM Watson and UBank's existing chat engine, LiveEngage from Liveperson, and is ...

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