Enter the Authority Network 2004 survey and WIN! Be in the running for $9,000 worth of great prizes from Mitsubishi Diamond Digital and HP just by completing our 2004 survey. Help us serve you better by sharing what is important to you and your business. Enter Now!

Listen up: Aust call centres will harness new tech
Outsourcing, VoIP, speech recognition and self-service in contact centres were some of the main topics covered in the opening speeches at Genesys' G-Force conference in Melbourne yesterday. More...

Gates plans to donate dividend bonanza
Bill Gates, who stands to reap a US$3 billion windfall from a just-announced Microsoft stock dividend, said this week that he'll donate the proceeds to his family's non-profit philanthropic organisation. More...

Gmail walks off with rivals' contacts
Google's free Gmail has quietly added a feature that takes on its free email rivals head on. More...

Ericsson reports profit
Telefon AB L.M. Ericsson swung to a profit in the second quarter on an 18 percent increase in sales. More...

Apple signs indie music labels in Europe
Apple Computer this week said it has signed licensing agreements with three of the largest European independent music labels. More...

Analyst: Microsoft now top dog in IM
Microsoft's move to bring instant messaging rivals into its fold, along with its continued push to put presence into its core applications, gives it a good shot at becoming as big in IM as it is in enterprise email with Exchange, according to a research firm. More...