ACCC sues Optus for rushing users onto NBN

By Allie Coyne

Allegedly misled HFC customers about timelines.

Optus has been taken to court by the ACCC for allegedly misleading 20,000 HFC customers about their disconnection date in order to rush them onto the national broadband network.

The consumer watchdog claims Optus told customers they had as little as 30 days to move to the NBN before their HFC service would be disconnected. 

The alleged "false and misleading statements" occurred between October 2015 and March this year, according to the ACCC.

Once an area is declared ready for service an end user generally has 18 months to move their service to the NBN.

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