sla

Google suffers brief outage

Google suffers brief outage

Microsoft's Outlook.com also down.
Aug 19 2013 5:26AM
Westpac takes back outsourced service desks

Westpac takes back outsourced service desks

IBM outsourcing relationship shrinks.
Aug 6 2012 7:00AM
EU security agency issues cloud SLA checklist

EU security agency issues cloud SLA checklist

Guidance for public sector cloud procurement.
Apr 4 2012 3:00PM
Designing for availability in the cloud

Designing for availability in the cloud

iTnews' blueprint to cloud resiliency.
Dec 6 2011 3:18PM
Don't rely on your SLA

Don't rely on your SLA

Comment: Apps need to be built to withstand cloud failure.
Nov 22 2011 2:00PM
NBN Co offers enhanced SLA to businesses

NBN Co offers enhanced SLA to businesses

One hour response, 12-hour restoration time to services for $15.
Nov 9 2011 7:25AM
Google extends SLA for App Engine platform

Google extends SLA for App Engine platform

Exits preview mode after 3.5 years.
Nov 8 2011 11:48AM
Amazon issues ten days credits for cloud outage

Amazon issues ten days credits for cloud outage

Post-mortem posted.
May 1 2011 10:42PM
Opinion: Time for Amazon to pay up over outage

Opinion: Time for Amazon to pay up over outage

The future of AWS hangs on how Amazon responds to the Easter outage.
Apr 28 2011 7:00PM
Opinion: Time for Amazon to pay up over outage

Opinion: Time for Amazon to pay up over outage

The future of AWS hangs on how Amazon responds to the Easter outage.
Apr 28 2011 2:38PM
Salesforce.com touts "track record" as SLA

Salesforce.com touts "track record" as SLA

Looks to insurance companies to address further demand.
Nov 5 2010 12:41PM
AussieHQ in Uber enterprise overhaul

AussieHQ in Uber enterprise overhaul

Eyes Federal Government customers with high availability solution.
Aug 30 2010 6:22AM
Twitter builds custom data centre

Twitter builds custom data centre

Aims to improve service reliability.
Jul 22 2010 12:36PM
Google takes Apps cloud to the enterprise

Google takes Apps cloud to the enterprise

New features, pricing for big business.
May 20 2010 4:19PM
Analyst: Chargeback too complex for most IT shops

Analyst: Chargeback too complex for most IT shops

Fine in theory, difficult in reality.
Mar 25 2010 2:22PM
Commbank CIO takes pay cut over Netbank outage

Commbank CIO takes pay cut over Netbank outage

Telstra, SAP and Accenture staff also have to pay.
Sep 9 2009 3:53PM
Feature: In the fine print

Feature: In the fine print

Cloud Computing’s side effects may include no-win SLAs and data access on someone else’s terms.
Nov 28 2008 2:30PM
ISS Offers Money-Back Guaranteed SLA

ISS Offers Money-Back Guaranteed SLA

Internet Security Systems (ISS) Tuesday said its Managed Protection Services now offer a money-back, guaranteed performance-based Service Level Agreement (SLA).
Jan 21 2004 11:53AM
An Effective Managed Security Relationship Depends on the SLA

An Effective Managed Security Relationship Depends on the SLA

Managed security services, the outsourcing of monitoring and management of security devices, is a fast-growing market.
Jan 19 2004 11:22AM

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