Optus' AI experiment the latest in a digital drive to increase customer spend

Universal cart and personalisation efforts paying off.

By Ry Crozier

FBI arrests Alabama man over SEC bitcoin X account hack

Part of an alleged conspiracy to manipulate bitcoin prices.

By Douglas Gillison, Chris Prentice, Sarah N. Lynch

Case Study: Beyond Bank boosts call centre, expands digital capabilities

Uplifts customer satisfaction to 92 percent and cuts call wait times.

By Kate Weber

2025 iTnews Benchmark Awards now open

Celebrating Australia's most outstanding and impactful IT projects.

By Staff Writer

EU AI Act checker reveals Big Tech's compliance pitfalls

AI models fall short on security resilience.

By Martin Coulter

Cricket Australia automates experiences for fans and players

By Athina Mallis

FYAI: What is an AI hallucination and how does it impact business leaders?

By Athina Mallis

COVER STORY: Sustainability and AI, a promising partnership or an environmental grey area?

By Athina Mallis

Case study: Warren and Mahoney adopts digital tools to reduce its carbon footprint

By Athina Mallis

State of Security 2023

By Staff Writer