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  Wednesday August 29, 2012

Haymarket Media


Good morning,

The National Australia Bank could trial work-from-home call centres by the end of the year, after rolling out a VoIP-based 'virtual contact centre' platform late last month.

Also today, Suncorp ramps up work on a second modernisation program after bedding down its three-year Building Blocks program ahead of schedule.

-- Ry Crozier

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Senate passes 'lite' data retention laws
NBN Co's CIO steps down
When the passion for being CIO fades
Public opposes Federal data retention proposal
Metro Trains brings free wi-fi trial online
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NAB considers work-from-home call centre pilot

By Liz Tay | August 29, 2012

Builds on virtual contact centre investment.

Coalition pledges to review Huawei's NBN lockout

By Ry Crozier | August 29, 2012

Pending security advice.

Suncorp consolidates on IT Building Blocks

By Liz Tay | August 28, 2012

New four-year simplification program takes off.

How to get your vTax return

By Brett Winterford | August 28, 2012

Analysis: Breaking down VMware's new licensing.

Apple seeks quick bans on eight Samsung phones

By Sayantani Ghosh and Sruthi Ramakrishnan | August 29, 2012

Moves to translate court victory into business advantage.

Training & Development
SAGE-AU 2012 conference cancelled

By Brett Winterford | August 29, 2012

Bigger and better event coming in 2013.

IBM enters talent management fray with $1.3bn buy

By Jim Finkle and Sayantani Ghosh | August 29, 2012

Uses Kenexa to take on SAP and Oracle.

Ramco brings cloud ERP to Australia

By Ry Crozier | August 28, 2012

Eyes telco partnership for local server presence.

Vocus continues fibre optic network expansion

By Juha Saarinen | August 28, 2012

Sizes up New Zealand, Asian growth options.

Google Wallet adds credentials features

By Juha Saarinen | August 29, 2012

Goes toe-to-toe with Apple's Passbook.

Russia creates social media propaganda systems

By Juha Saarinen | August 29, 2012

Eastern European countries targeted.

IBM beefs up System z mainframe

By Chris Jager | August 28, 2012

Security, system health monitoring enhancements.


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