VoIP no call centre must-have: survey
Australian midsize to large contact centres are expecting to invest in new technology next quarter but IP telephony is lower on the shopping list than IVR, workforce management and CRM applications, a new study has found. More...
Smart handhelds flourish: IDC
Australia’s smart handheld market has experienced strong growth in the final quarter of 2004, which industry analyst IDC attributes to consumer spending over Christmas. More...
Microsoft ships BI enhancements
Microsoft has begun shipping extension modules and enhanced code for Great Plains 8.0 that will provide improved business intelligence, reporting, connectivity and extensibility capabilities for its midmarket business platform. More...
Report shows storage software market swing
More awareness by IT managers of compliance requirements fueled strong growth in the worldwide storage software market in the fourth quarter of 2004, according to an IDC report. More...
Philips platform aims at seamless mobile, Wi-Fi handoffs
Royal Philips Electronics said this week that it has created a reference design for phones that it says can seamlessly switch between mobile and Wi-Fi networks. More...
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