Telstra has warned customers not to be fooled by a phishing email purporting to be from BigPond and asking for personal details.
The telco issued a general alert today, "following reports of an email scam claiming to be from BigPond".
"Telstra and BigPond will never send an email requesting passwords, account verification, credit card details or other personal details by asking you to 'click on a link'," the telco's internet trust and safety officer Darren Kane said.
"You should only provide this type of information in response to an expected request or one you have initiated."
The telco set up a page where it said customers could "report hoax emails that appeared to be from Telstra or BigPond."