Telstra to give unified communications to 10,000 staff

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Telstra to give unified communications to 10,000 staff

Telstra has upgraded 10,000 users of its internal CustomNet phone system to IP telephony in a unified communications deal that is also said to be one of the largest IP handset deployments for Polycom globally.

The carrier is in a sense ‘eating its own dogfood’ by deploying Telstra IP telephony (TITP) services across the organisation. It says it is now the largest single user of its own product offering.

TIPT features a toolbar that integrates with Outlook and Internet Explorer that enables things like click-to-call and integration with the Telstra Corporate Directory.

The offering is largely underpinned by technologies from Broadsoft.

However, the plans for the system are much broader, including integration with Microsoft Office Communicator and video calling, according to Phillip Jones, product management executive director at Telstra.

Telstra today announced it had deployed more than 10,000 new Telstra IP Telephony (TIPT) services across the organisation - the largest ever roll-out of Hosted IP Telephony in Australia and an important milestone in the internal upgrade of the existing CustomNet voice solution.

"Telstra staff are now reaping the benefits of a network-based system that leverages the Telstra Next IP network to deliver high definition voice and mobility with rich features like simultaneous ringing, remote office and a desktop toolbar with the power of click-to-call," Jones said.

TIPT operates across a single data network which is said to help business to become more resource efficient.

Eliminating dual networks can lead to improved efficiency, productivity benefits and potential cost savings to business, said Telstra.
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