Telstra blames software for BigPond email outage

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Telstra blames software for BigPond email outage

Incident resolved.

Telstra has attributed a nationwide outage of its BigPond email services this week to an unnamed "software configuration issue".

"The issue commenced at 10.42am [on Tuesday] and was rectified and testing completed by 6pm on that day," a spokesman for the carrier told iTnews.

"Customers may have experienced delays with sending and receiving emails during this time. Webmail was not affected."

No further details from the post-incident report were supplied.

iTnews reported on Tuesday afternoon that Telstra was working its way through a backlog of undelivered emails.

Services had since returned to normal.

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