Getronics--the Australian arm of a Netherlands company--has as part of the deal signed service-level agreements that include ongoing standbuy technical support and special service levels for major sporting events, such as horse-racing's Melbourne Cup.
According to a spokesperson for Getronics Australia, TOTE Tasmania network service interruption and downtime can occur for a number of reasons, requiring Getronics to send Hobart, Ulverstone or Launceston based field maintenance engineers in to restore service.
Under a fault-reporting arrangement, TOTE Tasmania venue operators will dial the Getronics managed service desk in Belrose to access a remote troubleshooting service.
Information on the number and type of faults logged and problem resolution will enable future network planning. Three TOTE Tasmania staff had been transferred to Getronics to show the latter what was needed, the spokesperson said.
“Keeping the network fully operational for the maximum amount of time is extremely important to our business--especially in peak sales periods,” said Terry Clarke, CEO at TOTE Tasmania.
Getronics, a 3.6 million Euro company with 23,000 staff in about 30 nations, also has outsourced services deals with Shell and Bendigo Bank in Tasmania.