NBN Co finds ordering system 'issue'

By on
NBN Co finds ordering system 'issue'

New connection orders go missing in action.

NBN Co has blamed an "issue" in its ordering system for the network connection issues of residents in Maroochydore's Emporio apartment complex.

The Sunshine Coast Daily reported that residents of the complex had been left without phone and internet services for up to three months, despite fibre being rolled into the development.

The report identified an issue with NBN field technicians not attending the site on multiple occasions.

NBN Co told iTnews that the issue was in its ordering system. "The orders were received but didn't progress as they should," a spokeswoman explained.

"Contributing to this was the fact the network terminating devices had been pre-installed in the [Emporio] premises but not activated.

"We have now identified the cause and are implementing a solution. We expect to have this issue resolved internally today so the orders can progress."

The NBN Co spokeswoman said it would ask service providers impacted by the ordering issue to resubmit orders for new connections to the network.

"We will work with them to coordinate new appointments," she said.

Copyright © iTnews.com.au . All rights reserved.
Tags:

Most Read Articles

You must be a registered member of iTnews to post a comment.
| Register

Poll

New Windows 10 users, are you upgrading from...
Windows 8
Windows 7
Windows XP
Another operating system
Windows Vista
How should the costs of Australia's piracy scheme be split?
Rights holders should foot the whole bill
50/50
ISPs should foot the whole bill
Government should chip in a bit
Other
View poll archive

Whitepapers from our sponsors

What will the stadium of the future look like?
What will the stadium of the future look like?
New technology adoption is pushing enterprise networks to breaking point
New technology adoption is pushing enterprise networks to breaking point
Gartner names IBM a 'Leader' for Disaster Recovery as a Service
Gartner names IBM a 'Leader' for Disaster Recovery as a Service
The next era of business continuity: Are you ready for an always-on world?
The next era of business continuity: Are you ready for an always-on world?

Log In

Username:
Password:
|  Forgot your password?