Mobile upgrade for NSW Govt agencies

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Mobile upgrade for NSW Govt agencies

New shared service incoming.

NSW Government shared services agency ServiceFirst has approached the market for an outsourcer to provide a mobility service for use across 40 state government agencies.

The service is expected to cover device, application and fleet management, carriage services and telecommunications expense management. It also wants to support internal BYO devices.

The agency’s mobile environment currently encompasses around 1000 users across 300 sites.

ServiceFirst plans to migrate those users off existing carrier contracts within three months of appointing a mobile outsourcer.

It wants them moved onto a service which will allow pooling and sharing of data quota among its mobile workforce. 

Mobile users under ServiceFirst's remit currently use a mix of devices running BlackBerry, Nokia, iOS, Android and Windows Phone operating systems.

A ServiceFirst spokesperson told iTnews it was vendor agnostic from a device perspective and was seeking information on other device types.

The agency wants a mobile device management system that will allow it disable selected features, remote wipe missing devices, and detect jailbreak attempts. 

ServiceFirst also revealed plans to migrate off its current Novell Groupwise mail and calendar platform.

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