ispONE sues Telstra over unpaid bills claim

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ispONE sues Telstra over unpaid bills claim

Telstra threatens to terminate services to Kogan supplier.

Telstra wholesaler and Kogan Mobile supplier ispONE has been forced back into court as Telstra threatens to terminate the supply of prepaid mobile services to the virtual network operator.

Telstra is arguing ispONE has failed to pay invoices by the due date, and as a result has the right to terminate services, however in a statement issued today, ispONE disagreed and claimed no money was presently due.

ispONE plans to argue Telstra in fact owes it money, as a result of Telstra's incorrect rating of data pricing for prepaid mobile services.

“ispONE asserts that Telstra has breached its agreement with ispONE, engaged in misleading and deceptive and unconscionable conduct,” the statement reads.

“ispONE also claims an entitlement to damages based on the significant problems experienced with Telstra's mobile prepaid platform, which earlier this year left many consumers without service as there were delays in porting numbers to Telstra.”

The organisation said its move to the court was a “last resort” as it had so far been unsuccessful in preventing Telstra from interfering with the ongoing supply of services.

A hearing is scheduled in the Federal Court in Victoria at 2:15pm today.

It comes after ispONE lost a court case against its client Kogan Mobile in May. Kogan Mobile claimed its telco partner suspended and blocked users from its network over several months without consultation or explanation, for what ispONE claimed was overuse.

The Court found ispONE had breached its obligations under the pair’s master wholesale agreement by blocking 211 customers and suspending over 700, and ordered ispONE to pay Kogan Mobile's costs.

A spokesperson for Kogan Mobile said the group had no comment on the matter at this time.

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