Interoperability is main worry for open source customers

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Interoperability tops the worry list of open-source-software customers and channel partners, according to a study by The Open Solutions Alliance (OSA)..

The findings were derived from the OSA’s 2007 Customer Forum Series, which involved meeting with more than 100 customers in five cities throughout the United States and Europe.

Interoperability concerns affect large and small organisations alike, according to the findings. Challenges for small enterprises include single sign-on and authorisation, data integration and synchronisation, UI and portal integration, and content management integration.

For larger enterprises interoperability pain points include business process integration, production management, and legacy/proprietary integration.

Participants in the Forum Series also cited non-technical interoperability issues, such as how to support and manage integrated solutions sourced from multiple vendors.

"These findings represent a clear opportunity for the OSA to out-Microsoft Microsoft by offering a fully interoperable suite of business tools," said Dominic Sartorio, OSA president.

"If we can help our members’ solutions work well together, it makes it easier for our channel partners to sell open-source software and it will translate into more revenue for vendors and even more options for customers."
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