EMC SAN at centre of state meltdown

By on
EMC SAN at centre of state meltdown

SAN failure paralysis.

An EMC DMX-3 storage area network (SAN) array has been blamed for a systems failure that impacted 27 of the 89 agencies operated by the US state of Virginia.

The failure began last Wednesday after the SAN and a second redundant service was knocked out, paralysing some of the state's core services, including the Department of Motor Vehicles' 74 customer service centres, which today remained unable to process drivers licences or ID cards.

Although services at 24 of the 27 agencies have been restored, the DMV, the Department of Taxation and the State Board of Elections remain out of action, according to shared service provider Virginia Information Technologies Agency (VITA).

EMC has assured VITA that such an event was "highly unusual" and "unprecedented".

"Teams and staff from the affected state agencies, the Virginia Information Technologies Agency, Northrop Grumman and EMC continue to work around the clock to correct the situation," VITA said in a statement issued yesterday.

A root cause analysis is expected to be conducted by an independent third party.

According to local paper, the Richmond Times-Dispatch, Virginia's Governor Bob McDonnell wants an independent inquiry into the cause of and response to the outage.

Virginia's key service provider is expected to face penalties of $100,000 for the outage.

According to a report by the Institute of Electrical and Electronics Engineers, VITA's 10 year US$2.4 billion services contract was already in jeopardy, with the provider missing key deadlines for the state's technology transformation program.

Copyright © iTnews.com.au . All rights reserved.
Tags:

Most Read Articles

You must be a registered member of iTnews to post a comment.
| Register

Poll

New Windows 10 users, are you upgrading from...
Windows 8
Windows 7
Windows XP
Another operating system
Windows Vista
How should the costs of Australia's piracy scheme be split?
Rights holders should foot the whole bill
50/50
ISPs should foot the whole bill
Government should chip in a bit
Other
View poll archive

Whitepapers from our sponsors

What will the stadium of the future look like?
What will the stadium of the future look like?
New technology adoption is pushing enterprise networks to breaking point
New technology adoption is pushing enterprise networks to breaking point
Gartner names IBM a 'Leader' for Disaster Recovery as a Service
Gartner names IBM a 'Leader' for Disaster Recovery as a Service
The next era of business continuity: Are you ready for an always-on world?
The next era of business continuity: Are you ready for an always-on world?

Log In

Username:
Password:
|  Forgot your password?