Dell targets small firms with new services

By on
Dell targets small firms with new services

Vostro range gives SMEs a helping hand.

Dell has introduced a range of products and services targeting small and medium-sized businesses. 

The Vostro range is touted as a way to help SMEs manage their IT infrastructures with a new line of PCs and notebooks backed by support services. 

Aongus Hegarty, vice president and general manager of home and small business at Dell EMEA, said: "Dell's goal is to offer the guidance necessary for customers to make informed technology decisions that will best benefit their business, as well as offer continuous IT support throughout the life of their infrastructure and beyond."

The Vostro range consists of four notebooks and two desktop PCs, all of which come with one-year business hardware support as standard, giving users next business day onsite support in the event of hardware failure.

Vostro customers also get the option of Dell's DataSafe Online backup repository of 3GB, 20GB or 30GB for between £19 (A$44.75) and £38 (A$89.51) per year, as well as an application to automatically back up and restore data.

Dell's support centre offers online support information and advice, while the Network Assistant tool helps non-technical users to set up, monitor and troubleshoot their network through a series of on-screen wizards.

Dell has also created teams of technical support staff trained specifically to help small businesses.

The new Dell Connect 2.0 service allows technicians to remotely access and control a customer's PC to help resolve issues and to help train users to perform similar functions in the future by watching the actions on screen.

Dell's PC Tune-up will come pre-installed on all Vostro PCs, helping to keep PCs running at their optimum by combining 30 tuning, performance, security and maintenance tasks.

Dell and Intel have teamed up to create a dedicated small business website to help educate small business owners on the best IT configurations for their needs. 

"Many small companies lack in-house IT support staff to provide guidance on technology decisions, and our microsite will ensure that customers choose solutions that will most effectively benefit their businesses," said Hegarty.

The newly launched site is hosting a Small Business IT Makeover Competition worth £10,000 (A$23,556) to fund new hardware, software and technical support.

The site also includes information and advice on topics like setting up and maintaining a wireless network and protecting PCs against viruses and spam.

Copyright ©v3.co.uk
Tags:

Most Read Articles

You must be a registered member of iTnews to post a comment.
| Register

Poll

New Windows 10 users, are you upgrading from...
Windows 8
Windows 7
Windows XP
Another operating system
Windows Vista
How should the costs of Australia's piracy scheme be split?
Rights holders should foot the whole bill
50/50
ISPs should foot the whole bill
Government should chip in a bit
Other
View poll archive

Whitepapers from our sponsors

What will the stadium of the future look like?
What will the stadium of the future look like?
New technology adoption is pushing enterprise networks to breaking point
New technology adoption is pushing enterprise networks to breaking point
Gartner names IBM a 'Leader' for Disaster Recovery as a Service
Gartner names IBM a 'Leader' for Disaster Recovery as a Service
The next era of business continuity: Are you ready for an always-on world?
The next era of business continuity: Are you ready for an always-on world?

Log In

Username:
Password:
|  Forgot your password?