Dell admits Venue Pro faults

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Dell admits Venue Pro faults

Battery and Wi-Fi problems plague Windows Phone 7 device.

Dell has been scrambling to address battery and Wi-Fi issues discovered in its new Windows Phone 7 device, and has promised to offer replacements to affected customers.

Bloggers across the web had complained about picking up Dell Venue Pro phones to find they contained batteries labelled as “Engineering Samples.”

“We have addressed and corrected the oversight and are working with our partners at Microsoft to replace Venue Pro units to ensure people are 100 percent satisfied with their purchase,” the company said on the Direct2Dell blog.

“These are production quality batteries, but were simply mislabelled.”

Perhaps more concerning were the Wi-Fi issues. Dell admitted a software glitch during the manufacturing process had led to problems connecting some Venue Pros to protected Wi-Fi networks.

“The issue affected some of our initial phone shipments and was not a hardware issue or a Windows Phone 7 one,” the company added.

The problem is currently limited to the US, but it is not a good start for one of the world's first Windows Phone 7 devices.

This article originally appeared at itpro.co.uk

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