Bendigo, Adelaide Banks rebound in online benchmarks

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Bendigo, Adelaide Banks rebound in online benchmarks

Security upgrade slowed sites in November.

Websites of the Bendigo and Adelaide Bank returned to form last month after a security upgrade slowed response times in November.

The bank more than halved the average response times of both websites, to be ranked second and third on Compuware's December 2010 web performance audit for the Australian banking industry.

Adelaide Bank's website achieved an average response time of 0.453 seconds in December, 1.616 seconds in November and 0.549 seconds in October.

Meanwhile, the website of Bendigo Bank was found to respond in 0.644 seconds in December, 1.546 seconds in November and 1.173 seconds in October.

Bendigo and Adelaide Bank CIO, Andrew Watts, attributed December's response time improvements to the fact that the bank upgraded its security perimeter in November.

The bank's network manager Chris Anderson told iTnews that the upgrade was a substantial, six-month-long evolution that concluded in November.

New Cisco, Checkpoint and F5 equipment was implemented after a tender process, to replace an ageing security perimiter that "had seen its best days", he said.

Watts said that the Bendigo and Adelaide Bank had not had "any significant customer feedback" about fluctuations in website performance.

Westpac remained on top of Compuware's list for average response time, availability and consistency of its website.

Rabobank, HSBC and The Bank of China performed most poorly, taking almost twice the average amount of time to respond to web queries when compared to the 19 banks surveyed.

Response Times
Availability
Consistency
Site (sec)
Site (%)
Site (sec)
Westpac 0.231 Adelaide Bank
100.00 Westpac 0.118
Adelaide Bank 0.453 Bankwest 100.00 Adelaide Bank
0.197
Bendigo Bank
0.644 Bendigo Bank
100.00 ANZ Bank
0.284
Macquarie Bank
1.013 Citibank 100.00 Bendigo Bank
0.284
St George Bank 1.121 Commonwealth Bank
100.00 Macquarie Bank
0.333
CitiBank 1.322 HSBC 100.00 St George Bank
0.341
ING Direct 1.365 ING Direct
100.00 ING Direct 0.360
Commonwealth Bank
1.486 MeBank 100.00 Commonwealth Bank 0.399
ANZ Bank
1.838 Rabobank 100.00 HSBC 0.485
MeBank 2.016 St George Bank
100.00 Citibank 0.486
Suncorp Bank
2.210 Westpac 100.00
Bankwest 0.564
Average 2.217 ANZ Bank
99.91 Average 0.827
Heritage Building Society
2.976 Bank of Queensland 99.91
Heritage Building Society
0.828
UBank 3.156 Heritage Building Society
99.91 Bank of Queensland
0.831
NAB 3.193 Macquarie Bank
99.91 UBank 0.844
Bankwest 3.396 NAB 99.91 MeBank 1.125
Bank of Queensland
3.440 UBank 99.91 The Bank of China 1.447
Rabobank 3.942 Average 99.69 Suncorp Bank 1.788
HSBC 3.948 Suncorp Bank
98.96 NAB 1.882
The Bank of China 4.367 The Bank of China
95.74 Rabobank

3.112

Updated on 1 Feb 2011 to include Chris Anderson's comments.

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