This product is fairly simple to set up and manage. The deployment begins with an easy-to-follow setup wizard that gathers information about the basic environment through the web interface. Once the wizard is complete, the appliance reboots and further configuration is continued through a web GUI. This is quite cumbersome at first, however, after spending some time with the appliance we found it became easier to navigate.
The Secure Internet Gateway can integrate with existing Active Directory groups and users to create specific and granular policies. However we found policy and rule configuration to be confusing and awkward due to their high granularity.
The documentation is in-depth and complete. The step-by-step administrative instructions explain clearly what is required for a successful deployment of the device. The table of contents is hot-linked for easy information retrieval. We would have liked to see more helpful visual aids within the documentation, but still managed to install the device without problems.
McAfee offers tiered levels of support with this product, including gold, gold select, platinum and platinum select service packages. For example, the gold support offering includes 24/7 phone support, engine updates, product updates and access to online tools, a knowledge base, technical support service portal and global solutions lab.
At a price of US$2,395, this product is average value for money. Although it takes some time to get to know how to use the appliance, it does offer some excellent flexibility and very nice features.
For: Highly flexible and customisable appliance
Against: Difficult and awkward to use at first
Verdict: A powerful tool in spite of its awkward setup procedures