The CSG 2500 is fairly easy to use. Initial setup can be done in one of three ways: by a serial console connection, a web interface or directly on the LCD screen. Once initial configuration is complete, all management is done through the simple-to-navigate web interface.
While this product does have some nice features, we found it was not as simple to configure policy, and policy options were quite limited, as most are quite broad and offer limited flexibility. However, it can plug into Websense Enterprise for an extra boost of functionality.
Documentation is above average due in part to the appliance’s easy-to-set-up character. The material is thorough from unpacking the appliance to final configuration, using a step-by-step approach. Administrators at most skill levels will have no problems successfully deploying the solution. The administrative and supporting documents are short, to the point and include numerous charts, diagrams and screenshots.
Support for the CSG consists of virtual online support and 24/7 live phone support, which means there is no need to leave messages or deal with automated answering systems. The virtual online support takes advantage of a secure portal using SSL to connect remotely and provide diagnostic troubleshooting. CP Secure offers phone and email support incorporated in the purchase of the CSG for the first year.
At a price just shy of US$30,000, this product is at the high end for this type of product and is an average value for the money. We find that its overall cost of ownership probably doesn’t quite justify its high price tag. That said, once it is configured, it offers good protection and integrates well into the enterprise.
For: Strong product with nice features and a simple management interface
Against: High cost
Verdict: Good for those that want a tightly integrated anti-malware gateway that can connect directly to Websense