Adam Internet to complete $1.5M call centre improvements by Christmas
Dec 21, 2007 10:06 AM
With the festive season just around the corner, South Australian Internet Service Provider (ISP), Adam Internet, is dertmined to have its $1.5 million customer service upgrade completed before the holidays.
The local ISP will roll-out a new telephone system, as part of its 2007 list of improvements, which includes the fit-out of Adam Internet’s call centre and the purchase of an additional floor of central Adelaide office space.
Adam Internet Managing Director, Scott Hicks said it is important the ISP never becomes complacent or take the support of its market for granted.
“In the 2006/2007 financial year we recorded a turnover growth of almost 70 percent, and we wanted to be sure to channel some of our profit back into delivering even better products and services,” he said.
Hicks said the development of Adam Internet’s client care facilities – along with the introduction of its Cisco IP phone system - would help staff to meet the needs of customers.
“The upgrade doubles the capacity of the Adam Internet call centre and enables the development of a technical support laboratory for the testing of customer equipment and diagnosis of equipment faults,” he said.