Getronics spends $1m on systems, brand overhaul

Helpdesk outsourcer Getronics has rebranded as 'UXC Connect', to fall in line with the wide range of ICT services provided by its parent company, ASX-listed UXC.

The re-branding comes at the tail end of a $1 million investment in new systems.

The funds were spent on a new SAP enterprise resource planning system, a FrontRange service delivery system for the company's service desk and help desk and a subscription to Salesforce.com for its sales automation.

The company has also invested in training and aligned with the best practice ITIL Version 3.0 standard for service provision.

UXC Connect managing director Paul Timmins said Getronics has been on a "transformation journey" since being acquired by the UXC group in February 2008.

Re-branded as UXC Connect, the 400-strong arm will go to market offering managed services backed by the technical expertise of fellow UXC subsidiaries such as Red Rock Consulting (Oracle specialists), Oxygen (SAP specialists), and Eclipse (Microsoft Dynamics specialists).

In total, UXC's business solutions arms employ some 1800 IT specialists.

To illustrate the end of the journey, UXC has announced a three-year deal signed with Tomago Aluminium - encompassing service desk, help desk and application management, in concert with UXC-owned Oxygen, which will act as a subcontractor for ongoing development of Tomago's SAP applications.

Timmins said Tomago found a "strong cultural fit" with UXC Connect.

"What they recognise is that the man on the service desk is vital to getting any problem fixed," he said. "As a service provider, you need you're A-Team to turn up every day, engaged and motivated to deliver an amazing customer experience."