Tag: tio

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Telco strategy shifts to the customer 
Telco/ISP
Telco strategy shifts to the customer
By David Kennedy | Dec 9, 2011 | Comment Now 
Comment: Better customer service a win for consumers and telcos.
 
Bytecard misses ACMA dispute deadline 
Telco/ISP
Bytecard misses ACMA dispute deadline
By Ry Crozier | Nov 15, 2011 | Comment Now 
Under threat of legal action.
 
Mobile services fuel TIO complaint rise 
Telco/ISP
Mobile services fuel TIO complaint rise
By James Hutchinson | Nov 8, 2011 | Comment Now 
New complaints soar but inquiries mellow.
 
Telco ombudsman settles Exetel court stoush 
Telco/ISP
Telco ombudsman settles Exetel court stoush
By Ry Crozier | Jul 14, 2011 | Comment Now 
New process to be trialled.
 
Opinion: The NBN must end the telco blame game 
Telco/ISP
Opinion: The NBN must end the telco blame game
By David Havyatt | May 30, 2011 | 3 Comments 
Does NBN Co have any incentive to be good to ISPs?
 
Analysis: Putting ISP complaints in perspective 
Telco/ISP
Analysis: Putting ISP complaints in perspective
By Ry Crozier | May 4, 2011 | Comment Now 
Complaints rise almost across the board, but often from a low base.
 
Vodafone not a scapegoat for TIO spike 
Telco/ISP
Vodafone not a scapegoat for TIO spike
By Ry Crozier | May 4, 2011 | Comment Now 
Consumer group finds complaints rising across all telcos.
 
Opinion: Telcos talk nonsense on customer service 
Telco/ISP
Opinion: Telcos talk nonsense on customer service
By David Havyatt | Apr 29, 2011 | 11 Comments 
Customer service won't improve until telcos acknowledge the problem.
 
Telcos call for radical overhaul of TIO 
Telco/ISP
Telcos call for radical overhaul of TIO
By Stuart Finlayson | Apr 20, 2011 | 6 Comments 
AAPT, MacTel, Telstra, VHA and others list their demands.
 
TIO welcomes external review 
Telco/ISP
TIO welcomes external review
By Ry Crozier | Mar 30, 2011 | 3 Comments 
Internal review also underway.
 
Canberra calls snap TIO review 
Telco/ISP
Canberra calls snap TIO review
By Ry Crozier | Mar 4, 2011 | 3 Comments 
Transparency on the table.
 
Vodafone fuels sharp rise in new TIO complaints 
Telco/ISP
Vodafone fuels sharp rise in new TIO complaints
Feb 25, 2011 | 6 Comments 
"Extremely disappointing".
 
Telco cable damage disputes almost double 
Telco/ISP
Telco cable damage disputes almost double
By Ry Crozier | Dec 7, 2010 | 4 Comments 
TIO forced to mediate.
 
TIO sees sharp rise in 'money' complaints 
Finance
TIO sees sharp rise in 'money' complaints
By Ry Crozier | Dec 3, 2010 | 2 Comments 
ISPs and mobile telcos the worst offenders.
 
Opinion: Telcos need to address TIO disquiet 
Telco/ISP
Opinion: Telcos need to address TIO disquiet
By David Havyatt | Nov 12, 2010 | 3 Comments 
..before the Government comes knocking.
 
ISP Beagle says half of TIO effort wasted 
Telco/ISP
ISP Beagle says half of TIO effort wasted
By Ry Crozier | Oct 6, 2010 | 5 Comments 
Neutral outcomes balloon.
 
VHA sees record ‘complaints' before iPhone 4 launch 
Telco/ISP
VHA sees record ‘complaints' before iPhone 4 launch
By Ry Crozier | Sep 27, 2010 | 4 Comments 
Customers try to dial into free handset upgrade.
 
Privacy Commissioner too slow on telco complaints 
Telco/ISP
Privacy Commissioner too slow on telco complaints
By Ry Crozier | Sep 14, 2010 | Comment Now 
Commissioner should "name and shame" wrongdoers, say UNSW researchers.
 
TIO mulls Twitter as complaints gateway 
Telco/ISP
TIO mulls Twitter as complaints gateway
By Ry Crozier | Jul 8, 2010 | Comment Now 
Focus on accessibility.
 
TIO appoints new ombudsman 
Telco/ISP
TIO appoints new ombudsman
Apr 27, 2010 | Comment Now 
Simon Cohen gets the nod.
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