TIO reports for the first time on NBN complaints 
By Allie Coyne | Oct 23, 2014 | Comment Now 
Connection delays top list, while excess mobile data charges dominate overall.
 
Dodo caught out for failing to send usage alerts 
By Paris Cowan | Jun 18, 2014 | Comment Now 
Telco compensates customers.
 
Beagle Telecom takes aim at ACCAN, TIO 
By Ry Crozier | Dec 19, 2013 | Comment Now 
Reform proposals sent to new government.
 
Law firm mum on Vodafone class action sign-ups 
By Allie Coyne | Mar 4, 2013 | Comment Now 
Needs numbers to make a case.
 
Six 'telcos' outside TIO scheme under investigation 
 
ACMA calls for comment on international roaming 
By Joshua Gliddon | Dec 13, 2012 | Comment Now 
Updated: Technical feasibility of warning customers.
 
Ombudsman reports fewer iiNet, Telstra, TPG complaints 
By Ry Crozier | Oct 29, 2012 | Comment Now 
Industry improvement let down by mobile telcos.
 
Telco code won't end bill shock: Ombudsman 
By James Hutchinson | Oct 10, 2012 | Comment Now 
Gaps remain in TCP code.
 
Government calls for telco ombudsman restructure 
 
TIO cracks down on small business complaints 
By James Hutchinson | Feb 29, 2012 | Comment Now 
Fewer businesses will qualify for free telco dispute resolution.
 
Vodafone Australia churn nears half a million for 2011 
By James Hutchinson | Feb 14, 2012 | Comment Now 
British joint owners 'not pleased'.
 
Telco strategy shifts to the customer 
By David Kennedy | Dec 9, 2011 | Comment Now 
Comment: Better customer service a win for consumers and telcos.
 
Bytecard misses ACMA dispute deadline 
By Ry Crozier | Nov 15, 2011 | Comment Now 
Under threat of legal action.
 
Mobile services fuel TIO complaint rise 
By James Hutchinson | Nov 8, 2011 | Comment Now 
New complaints soar but inquiries mellow.
 
Telco ombudsman settles Exetel court stoush 
By Ry Crozier | Jul 14, 2011 | Comment Now 
New process to be trialled.
 
Opinion: The NBN must end the telco blame game 
By David Havyatt | May 30, 2011 | Comment Now 
Does NBN Co have any incentive to be good to ISPs?
 
Analysis: Putting ISP complaints in perspective 
By Ry Crozier | May 4, 2011 | Comment Now 
Complaints rise almost across the board, but often from a low base.
 
Vodafone not a scapegoat for TIO spike 
By Ry Crozier | May 4, 2011 | Comment Now 
Consumer group finds complaints rising across all telcos.
 
Opinion: Telcos talk nonsense on customer service 
By David Havyatt | Apr 29, 2011 | Comment Now 
Customer service won't improve until telcos acknowledge the problem.
 
Telcos call for radical overhaul of TIO 
By Stuart Finlayson | Apr 20, 2011 | Comment Now 
AAPT, MacTel, Telstra, VHA and others list their demands.
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