Tag: sla

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Westpac takes back outsourced service desks 
Strategy
Westpac takes back outsourced service desks
By Liz Tay | Aug 6, 2012 | Comment Now 
IBM outsourcing relationship shrinks.
 
EU security agency issues cloud SLA checklist 
Networking
EU security agency issues cloud SLA checklist
By Liam Tung | Apr 4, 2012 | Comment Now 
Guidance for public sector cloud procurement.
 
Designing for availability in the cloud 
Networking
Designing for availability in the cloud
By Justin Warren | Dec 6, 2011 | Comment Now 
iTnews' blueprint to cloud resiliency.
 
Don't rely on your SLA 
Storage
Don't rely on your SLA
By Brett Winterford | Nov 22, 2011 | Comment Now 
Comment: Apps need to be built to withstand cloud failure.
 
NBN Co offers enhanced SLA to businesses 
Telco/ISP
NBN Co offers enhanced SLA to businesses
By James Hutchinson | Nov 9, 2011 | Comment Now 
One hour response, 12-hour restoration time to services for $15.
 
Google extends SLA for App Engine platform 
Software
Google extends SLA for App Engine platform
By Liz Tay | Nov 8, 2011 | Comment Now 
Exits preview mode after 3.5 years.
 
Amazon issues ten days credits for cloud outage 
Storage
Amazon issues ten days credits for cloud outage
By Brett Winterford | May 1, 2011 | Comment Now 
Post-mortem posted.
 
Opinion: Time for Amazon to pay up over outage 
Strategy
Opinion: Time for Amazon to pay up over outage
By Brett Winterford | Apr 28, 2011 | 1 Comment 
The future of AWS hangs on how Amazon responds to the Easter outage.
 
Salesforce.com touts "track record" as SLA 
Software
Salesforce.com touts "track record" as SLA
By Liz Tay | Nov 5, 2010 | Comment Now 
Looks to insurance companies to address further demand.
 
AussieHQ in Uber enterprise overhaul 
Storage
AussieHQ in Uber enterprise overhaul
By Brett Winterford | Aug 30, 2010 | 8 Comments 
Eyes Federal Government customers with high availability solution.
 
Twitter builds custom data centre 
Networking
Twitter builds custom data centre
Jul 22, 2010 | Comment Now 
Aims to improve service reliability.
 
Google takes Apps cloud to the enterprise 
Strategy
Google takes Apps cloud to the enterprise
By Brett Winterford | May 20, 2010 | Comment Now 
New features, pricing for big business.
 
Analyst: Chargeback too complex for most IT shops 
Strategy
Analyst: Chargeback too complex for most IT shops
By Brett Winterford | Mar 25, 2010 | 2 Comments 
Fine in theory, difficult in reality.
 
Commbank CIO takes pay cut over Netbank outage  
Software
Commbank CIO takes pay cut over Netbank outage
By Munir Kotadia | Sep 9, 2009 | 3 Comments 
Telstra, SAP and Accenture staff also have to pay.
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Leigh Berrell - Utilities CIO of the Year
Leigh Berrell - Utilities CIO of the Year
Yarra Valley Water CIO Leigh Berrell accepts his Benchmark Award for Utilities CIO of the Year.
Wayne McMahon - Retail CIO of the Year
Wayne McMahon - Retail CIO of the Year
Domino's Pizza CIO Wayne McMahon accepts his Benchmark Award for Retail CIO of the Year.
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Inside Perpetual's ongoing IT transformation
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Managing Complexity - Defence's Daniel McCabe
Managing Complexity - Defence's Daniel McCabe
Daniel McCabe, Assistant Secretary of Australia's Department of Defence, provides the audience at the iTnews Data Centre Strategy Summit with a deep dive into the organisation's data centre consolidation program.
How Facebook designed the data centre from scratch - Marco Magarelli
How Facebook designed the data centre from scratch - Marco Magarelli
The full keynote by Facebook data centre architect Marco Magarelli at the Australian Data Centre Strategy Summit. Magarelli details the design considerations behind the social network's Prineville, Oregon; North Carolina and Luleå, Sweden data centres.
Modernising Legacy Data Centres - Telstra's Jon Curry
Modernising Legacy Data Centres - Telstra's Jon Curry
Telstra general manager of managed data centres Jon Curry guides the audience at the iTnews Australian Data Centre Summit through the build of the telco's Clayton, Victoria data centre.
NSW Government launches NABERS data centre rating tools
NSW Government launches NABERS data centre rating tools
Matthew Clark from the NSW Department of Environment guides facilties managers through the details of the new NABERS data centre energy rating tool at the Australian Data Centre Strategy Summit.
NABERS launch panel: Australian Data Centre Strategy Summit
NABERS launch panel: Australian Data Centre Strategy Summit
Matthew Clark (NSW Dept of Environment), Greg Boorer (Canberra Data Centres), Glenn Allan (National Australia Bank), Mike Andrea (Strategic Directions) and Bob Sharon (Green Global Consulting) discuss the impact of the NABERS data centre rating.
Judges notes: Fortescue Metals [The Benchmark Awards]
Judges notes: Fortescue Metals [The Benchmark Awards]
iTnews' panel of judges discuss Fortescue Metals 'New World of Work" project, one of three shortlisted finalists for the Industrials category of the CIO Benchmark Awards.
Judges notes: Retail [The Benchmark Awards]
Judges notes: Retail [The Benchmark Awards]
iTnews' panel of judges discuss the shortlisted finalists for the Retail category of the CIO Benchmark Awards.
Judges notes: Pacific Aluminium [The Benchmark Awards]
Judges notes: Pacific Aluminium [The Benchmark Awards]
iTnews' panel of judges discuss Pacific Aluminium's lightning fast service desk refresh, one of three shortlisted finalists for the Industrials category of the CIO Benchmark Awards.
Judges notes: Domino's Pizza [The Benchmark Awards]
Judges notes: Domino's Pizza [The Benchmark Awards]
iTnews' panel of judges discuss Domino's Pizza's shift to hosted services, one of three shortlisted finalists for the Retail category of the CIO Benchmark Awards.
Judges notes: McDonald's Australia [The Benchmark Awards]
Judges notes: McDonald's Australia [The Benchmark Awards]
iTnews' panel of judges discuss McDonald's Australia's new self-service portal for employees, one of three shortlisted finalists for the Retail category of the CIO Benchmark Awards.
Judges notes: ING Direct [The Benchmark Awards]
Judges notes: ING Direct [The Benchmark Awards]
iTnews' panel of judges discuss ING Direct's 'Bank in a Box', one of three shortlisted finalists for the banking and finance category of the CIO Benchmark Awards.
Judges notes: Yarra Valley Water [The Benchmark Awards]
Judges notes: Yarra Valley Water [The Benchmark Awards]
iTnews' panel of judges discuss Yarra Valley Water's insourcing project, one of three shortlisted finalists for the Utilities category of the CIO Benchmark Awards.
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