Tag: sla

Google suffers brief outage 
By Juha Saarinen | Aug 19, 2013 | Comment Now 
Microsoft's Outlook.com also down.
 
Westpac takes back outsourced service desks 
By Liz Tay | Aug 6, 2012 | Comment Now 
IBM outsourcing relationship shrinks.
 
EU security agency issues cloud SLA checklist 
By Liam Tung | Apr 4, 2012 | Comment Now 
Guidance for public sector cloud procurement.
 
Designing for availability in the cloud 
By Justin Warren | Dec 6, 2011 | Comment Now 
iTnews' blueprint to cloud resiliency.
 
Don't rely on your SLA 
By Brett Winterford | Nov 22, 2011 | Comment Now 
Comment: Apps need to be built to withstand cloud failure.
 
NBN Co offers enhanced SLA to businesses 
By James Hutchinson | Nov 9, 2011 | Comment Now 
One hour response, 12-hour restoration time to services for $15.
 
Google extends SLA for App Engine platform 
By Liz Tay | Nov 8, 2011 | Comment Now 
Exits preview mode after 3.5 years.
 
Amazon issues ten days credits for cloud outage 
 
Opinion: Time for Amazon to pay up over outage 
By Brett Winterford | Apr 28, 2011 | Comment Now 
The future of AWS hangs on how Amazon responds to the Easter outage.
 
Opinion: Time for Amazon to pay up over outage 
By Brett Winterford | Apr 28, 2011 | Comment Now 
The future of AWS hangs on how Amazon responds to the Easter outage.
 
Salesforce.com touts "track record" as SLA 
By Liz Tay | Nov 5, 2010 | Comment Now 
Looks to insurance companies to address further demand.
 
AussieHQ in Uber enterprise overhaul 
By Brett Winterford | Aug 30, 2010 | Comment Now 
Eyes Federal Government customers with high availability solution.
 
Twitter builds custom data centre 
Jul 22, 2010 | Comment Now 
Aims to improve service reliability.
 
Google takes Apps cloud to the enterprise 
By Brett Winterford | May 20, 2010 | Comment Now 
New features, pricing for big business.
 
Analyst: Chargeback too complex for most IT shops 
By Brett Winterford | Mar 25, 2010 | Comment Now 
Fine in theory, difficult in reality.
 
Commbank CIO takes pay cut over Netbank outage  
By Munir Kotadia | Sep 9, 2009 | Comment Now 
Telstra, SAP and Accenture staff also have to pay.
 
Feature: In the fine print 
By Ry Crozier | Nov 28, 2008 | Comment Now 
Cloud Computing’s side effects may include no-win SLAs and data access on someone else’s terms.
 
ISS Offers Money-Back Guaranteed SLA 
By Marcia Savage | Jan 21, 2004 | Comment Now 
Internet Security Systems (ISS) Tuesday said its Managed Protection Services now offer a money-back, guaranteed performance-based Service Level Agreement (SLA).
 
An Effective Managed Security Relationship Depends on the SLA 
By Nathan Tennant | Jan 19, 2004 | Comment Now 
Managed security services, the outsourcing of monitoring and management of security devices, is a fast-growing market.
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