Tag: service

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Telstra to drive big ADSL users off busy DSLAMs 
Telco/ISP
Telstra to drive big ADSL users off busy DSLAMs
By Ry Crozier | Apr 17, 2013 | Comment Now 
Creating 'sophisticated network reporting mechanism'.
 
Court docs detail bitter Kogan, ispONE fight 
Telco/ISP
Court docs detail bitter Kogan, ispONE fight
By Allie Coyne | Apr 12, 2013 | Comment Now 
Bad blood builds, boils over.
 
ACCC braces for poor-performing NBN services 
Telco/ISP
ACCC braces for poor-performing NBN services
By Ry Crozier | Apr 12, 2013 | Comment Now 
Expects complaints over internet, voice quality.
 
Salesforce goes mobile for Service Cloud 
Storage
Salesforce goes mobile for Service Cloud
By Charis Palmer | Feb 26, 2013 | Comment Now 
But will it shift Australian thinking on customer data storage?
 
Twitter no solution for customer service 
Strategy
Twitter no solution for customer service
By Joshua Gliddon | Feb 22, 2013 | Comment Now 
Social media akin to airing dirty laundry in public.
 
Telstra finishes South Brisbane fibre migration 
Telco/ISP
Telstra finishes South Brisbane fibre migration
Jan 25, 2013 | Comment Now 
On track to turn exchange site over to state government.
 
RIM unveils BlackBerry Enterprise Service 10 
Software
RIM unveils BlackBerry Enterprise Service 10
By Euan Rocha | Jan 24, 2013 | Comment Now 
Sets stage for corporate clients to run new devices.
 
Telstra wholesale system upgrade delayed 
Telco/ISP
Telstra wholesale system upgrade delayed
By Ry Crozier | Nov 16, 2012 | Comment Now 
Struggles with IT complexity.
 
Amazon breaks out Glacier cloud archive service 
Storage
Amazon breaks out Glacier cloud archive service
Aug 22, 2012 | Comment Now 
Low-cost alternative to tape?
 
Telstra plots wholesale systems upgrade 
Telco/ISP
Telstra plots wholesale systems upgrade
By Ry Crozier | Jul 20, 2012 | Comment Now 
Huge-scale data cleansing exercise.
 
VMware said to mull Cloud Foundry spin-off 
Networking
VMware said to mull Cloud Foundry spin-off
Jul 17, 2012 | Comment Now 
As CEO Maritz reportedly steps down.
 
Telstra's utility hosting service suffers hiccup 
Networking
Telstra's utility hosting service suffers hiccup
By Ry Crozier | Jul 6, 2012 | Comment Now 
Sunday outage not due to leap second bug.
 
Gmail suffers hour-long outage 
Software
Gmail suffers hour-long outage
By Liam Tung | Apr 18, 2012 | Comment Now 
Hits up to seven million users.
 
Visa expels Global Payments after card breach 
Security
Visa expels Global Payments after card breach
By Dan Kaplan | Apr 10, 2012 | Comment Now 
Cause remains shrouded in mystery.
 
Victoria calls for privacy in cloud design 
Networking
Victoria calls for privacy in cloud design
By Ry Crozier | Apr 3, 2012 | Comment Now 
Privacy commissioner outlines risks for agencies.
 
RIM expected to cut BlackBerry fees 
Telco/ISP
RIM expected to cut BlackBerry fees
Mar 6, 2012 | Comment Now 
Core BlackBerry service in decline.
 
Coffey CIO resets path to stability 
Strategy
Coffey CIO resets path to stability
By Ry Crozier | Jan 19, 2012 | Comment Now 
Rebuilding IT after rounds of redundancies.
 
Deep dive: Inside Elders' IT transformation 
Strategy
Deep dive: Inside Elders' IT transformation
By Ry Crozier | Dec 8, 2011 | Comment Now 
Data centre faces retirement as SAP rolled onto private cloud.
 
Dropbox takes aim at businesses 
Storage
Dropbox takes aim at businesses
Oct 28, 2011 | Comment Now 
Starts service at $US795.
 
BlackBerry outage caused by 'switch failure' 
Networking
BlackBerry outage caused by 'switch failure'
By Stewart Mitchell | Oct 13, 2011 | Comment Now 
Auto failover bombs, too.
1 2 3 4 5 ...14 | Next ยป
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Bankwest builds continuous delivery capability
Bankwest builds continuous delivery capability
To automatically deploy test/dev sandboxes by mid-year.
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Veterans' Affairs sets sights on modernisation
Data safe with Human Services, CIO says.
Citi Australia drops platform customisations
Citi Australia drops platform customisations
Technology chief shifts focus from building to leveraging systems.
VicRoads restructures IT team
VicRoads restructures IT team
Department moves to align with industry benchmarks.
Zurich Australia extends IT team offshore
Zurich Australia extends IT team offshore
Malaysian staff served from Australian data centres.
Leigh Berrell - Utilities CIO of the Year
Leigh Berrell - Utilities CIO of the Year
Yarra Valley Water CIO Leigh Berrell accepts his Benchmark Award for Utilities CIO of the Year.
Wayne McMahon - Retail CIO of the Year
Wayne McMahon - Retail CIO of the Year
Domino's Pizza CIO Wayne McMahon accepts his Benchmark Award for Retail CIO of the Year.
Inside Perpetual's ongoing IT transformation
Inside Perpetual's ongoing IT transformation
CIO Jenny Levy discusses how outsourcing will help the firm "simplify, refocus and grow".
Managing Complexity - Defence's Daniel McCabe
Managing Complexity - Defence's Daniel McCabe
Daniel McCabe, Assistant Secretary of Australia's Department of Defence, provides the audience at the iTnews Data Centre Strategy Summit with a deep dive into the organisation's data centre consolidation program.
How Facebook designed the data centre from scratch - Marco Magarelli
How Facebook designed the data centre from scratch - Marco Magarelli
The full keynote by Facebook data centre architect Marco Magarelli at the Australian Data Centre Strategy Summit. Magarelli details the design considerations behind the social network's Prineville, Oregon; North Carolina and Luleรฅ, Sweden data centres.
Modernising Legacy Data Centres - Telstra's Jon Curry
Modernising Legacy Data Centres - Telstra's Jon Curry
Telstra general manager of managed data centres Jon Curry guides the audience at the iTnews Australian Data Centre Summit through the build of the telco's Clayton, Victoria data centre.
NSW Government launches NABERS data centre rating tools
NSW Government launches NABERS data centre rating tools
Matthew Clark from the NSW Department of Environment guides facilties managers through the details of the new NABERS data centre energy rating tool at the Australian Data Centre Strategy Summit.
NABERS launch panel: Australian Data Centre Strategy Summit
NABERS launch panel: Australian Data Centre Strategy Summit
Matthew Clark (NSW Dept of Environment), Greg Boorer (Canberra Data Centres), Glenn Allan (National Australia Bank), Mike Andrea (Strategic Directions) and Bob Sharon (Green Global Consulting) discuss the impact of the NABERS data centre rating.
Judges notes: Fortescue Metals [The Benchmark Awards]
Judges notes: Fortescue Metals [The Benchmark Awards]
iTnews' panel of judges discuss Fortescue Metals 'New World of Work" project, one of three shortlisted finalists for the Industrials category of the CIO Benchmark Awards.
Judges notes: Retail [The Benchmark Awards]
Judges notes: Retail [The Benchmark Awards]
iTnews' panel of judges discuss the shortlisted finalists for the Retail category of the CIO Benchmark Awards.
Judges notes: Pacific Aluminium [The Benchmark Awards]
Judges notes: Pacific Aluminium [The Benchmark Awards]
iTnews' panel of judges discuss Pacific Aluminium's lightning fast service desk refresh, one of three shortlisted finalists for the Industrials category of the CIO Benchmark Awards.
Judges notes: Domino's Pizza [The Benchmark Awards]
Judges notes: Domino's Pizza [The Benchmark Awards]
iTnews' panel of judges discuss Domino's Pizza's shift to hosted services, one of three shortlisted finalists for the Retail category of the CIO Benchmark Awards.
Judges notes: McDonald's Australia [The Benchmark Awards]
Judges notes: McDonald's Australia [The Benchmark Awards]
iTnews' panel of judges discuss McDonald's Australia's new self-service portal for employees, one of three shortlisted finalists for the Retail category of the CIO Benchmark Awards.
Judges notes: ING Direct [The Benchmark Awards]
Judges notes: ING Direct [The Benchmark Awards]
iTnews' panel of judges discuss ING Direct's 'Bank in a Box', one of three shortlisted finalists for the banking and finance category of the CIO Benchmark Awards.
Judges notes: Yarra Valley Water [The Benchmark Awards]
Judges notes: Yarra Valley Water [The Benchmark Awards]
iTnews' panel of judges discuss Yarra Valley Water's insourcing project, one of three shortlisted finalists for the Utilities category of the CIO Benchmark Awards.
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