Centrelink boosts self-service with voice biometrics 
By Brett Winterford | May 26, 2009 | Comment Now 
Centrelink customers will be able to authenticate access to welfare services via the unique properties of their voice after a biometric voice system officially went into ...
 
MySpace sells small businesses on self-service ads 
By Robert MacMillan | Oct 14, 2008 | Comment Now 
The latest push by MySpace to bring in more advertising dollars relies on some unusual ingredients - like Bacon Salt.
 
Suncorp embarks on teleworking pilot 
By Ry Crozier | Sep 3, 2008 | Comment Now 
Suncorp is said to be trialling teleworking at its 1,000 seat contact centre on the back of increased interest in ‘virtual’ business models.
 
Aussies most likely to use self-service 
By Ashley Clark | Jun 12, 2008 | Comment Now 
Research shows that more Australians prefer to do business with companies that provide self-service options than consumers from other regions.
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