Telstra resets 60k passwords after privacy gaffe 
 
Telstra shuts down systems after privacy breach 
By Brett Winterford | Dec 12, 2011 | Comment Now 
Update: Privacy Commissioner steps in as 60,000 passwords reset.
 
Oracle to buy RightNow for $US1.5bn 
Updated: Hosted call centre software market heats up.
 
Revealed: Which Clouds Play Nice 
By Brett Winterford | Oct 19, 2011 | Comment Now 
Download iTnews' exclusive research.
 
Xero to bundle free integrated payroll 
By Brett Winterford | Sep 27, 2011 | Comment Now 
Celebrates 50,000 customer milestone.
 
Buzz Insurance looks to the cloud for CRM 
By Munir Kotadia | Aug 24, 2009 | Comment Now 
Deal with RightNow brings chat to insurance site.
 
Virgin Mobile buys hosted CRM to support iPhone 
Aug 19, 2008 | Comment Now 
Virgin Mobile will implement RightNow Technologies’ on-demand customer relationship management (CRM) system in its contact centre next month.
 
RightNow closes the feedback loop 
By Phil Muncaster | May 29, 2008 | Comment Now 
Customer relationship management (CRM) software vendor RightNow Technologies has released the latest version of its on-demand enterprise CRM offering, designed to give firms ...
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Phishing and social engineering
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  11%
 
Denial of service attacks
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Insider threats
  10%
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