Tag: metrics

Government agencies sized up under ICT scorecard 
By John Hilvert | May 2, 2011 | Comment Now 
Benchmark reports due by February 2012.
 
BPO success demands sophisticated metrics 
By Rosalie Marshall | May 12, 2008 | Comment Now 
Business leaders are rapidly changing how they measure the success of their business process outsourcing programmes, reports analyst house NelsonHall.
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