Tag: ivr

Phonetic attack commands crash bank phone lines 
By Darren Pauli | Sep 17, 2012 | Comment Now 
Touch tone and voice activated systems open to attack.
 
Telstra call centres jammed by speech recognition outage 
By Liz Tay | Jul 20, 2010 | Comment Now 
Customers advised to use live chat.
 
NAB upgrades contact centre technology 
By Liz Tay | Aug 13, 2008 | Comment Now 
The National Australia Bank (NAB) is adding natural speech capabilities to its contact centres in an effort to ‘join the dots’.
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