Tag: gforce

Genesys enters Aussie partnership to build ‘Quality Conversations’ 
By Liz Tay | Aug 14, 2008 | Comment Now 
Genesys has partnered with Australian developer Kevin Panozza to address a need for soft skills among contact centre staff.
 
NAB upgrades contact centre technology 
By Liz Tay | Aug 13, 2008 | Comment Now 
The National Australia Bank (NAB) is adding natural speech capabilities to its contact centres in an effort to ‘join the dots’.
1
Sign up to receive iTnews email bulletins
   FOLLOW US...
 

Latest VideosSee all videos »

Latest Comments
Polls
Would you be concerned about your business' email data being hosted offshore?

   |   View results
Yes
  86%
 
No
  14%
TOTAL VOTES: 174

Vote